Le bout d'aile à Tiny Bluff

Hey there, we were disappointed by one of our cleaner’s messing up their calendar for the clean to where you had to show up and it was not completed. However we did get a cleaner there immediately as soon as we were notified and refunded the cleaning fee. The trail has been revamped and steps added in for erosion that occurs over time. The roads on the mountain are all paved and have not had any complaints from guests about the drive before. We are sorry the stay and location did not exceed your expectations as we try our best to do that for our guests.

Hi Jeremy, we apologized for the issue with the flies and had just had pest control treat it before your stay. The property had been thoroughly inspected and there was no clear cause for the flies other than pest control stating this time of year any bugs are trying to come inside to escape the cold and with windows or doors being left without screens open for any amount of times invites them right in. We additionally wish you would have communicated about the hot water before marking down for that. We were unaware you were having an issue with that and very quickly would have advised you on how to fix it. There is a touch knob for the hot water heater and occasionally it gets knocked when our cleaner's put away the cleaning supplies. All that would have needed to happen is to push the knob to turn it back on, which my cleaner did when she arrived and found out the hot water was not going. We have sent over a refund for the inconvenience of mountain pests this time of year and wish that more would have been communicated before leaving a public review and one star stay as as we take pride in our homes and would have done everything to try and remedy the situation.