NOUVEAU! Bryson City Home w / Deck ~ 1 mi au lac Fontana

Thank you for sharing your experience with us. We're sorry to hear that the hot tub did not meet your expectations during your stay. Your feedback is crucial to us, and we sincerely apologize for any disappointment caused. Regarding the issue with the hot tub, we regret that we were not informed during your stay. We encourage guests to reach out during their stay with any concerns or issues that need to be addressed. We would have been more than happy to send someone to inspect and address the problem promptly. We understand the importance of a properly functioning hot tub, especially when it's a significant factor in choosing a rental property. Please accept our apologies for any inconvenience this may have caused during your stay. Thank you for your feedback and hope to host you in the future.

Hello Hadley, thanks for letting us know about your stay! The owner wanted to address the items you mentioned: - We work with professional cleaners that clean, sanitize and deodorize the home between each reservation. Our cleaners have confirmed that there were no smells in the home or leftover food in the bed before you checked in. - We keep up with regular maintenance on the home to ensure everything is in working order before our guests check into the property. Thank you for making us aware that the door handle was damaged while you were there. We will reach out to our local maintenance team to have this fixed and check the window locks as well. - We apologize if our neighbor made you feel uncomfortable in any way. He does sit in his car often but not for hours at a time. He is sensitive to high noise levels but we will speak to him about this to make sure this doesn't happen with future guests. - The cigarettes were in an outside trash can that our cleaners have been made aware to check between each reservation. We wish you had reached out to us while you were there so we could have resolved these issues immediately. - The pictures of the firepit and the entire home accurately display the home and this can be seen before booking the property. - With many guests coming and going from the property, it is common to have some expired medication in the cabinets. These are not prescription medications, they are over-the-counter medications such as Tylenol. We will look into removing or replacing them. Thank you for your feedback as we are confident future guests will have excellent stays!