8/10 Bien
Heather S.
18 juin 2022
Les points forts : PropretĂ©, emplacement, exactitude de lâannonce
Les points faibles : Arrivée
Lots to like, a few complaints
This is a nice and spacious room with pros and cons.
Pros:
Free bottle of sparkling water in fridge on arrival
Large living space including good size bathroom.
The key manager was nice and helpful, walked us to the building from water bus, gave us helpful info on transport/dining/shopping.
Convenient but away from busiest part of the city
Clean
Interesting art
Close to Osperdale waterbus stop
Dishwasher and washer/dryer
Well-appointed, large kitchen
They were flexible with us when we had to leave in a hurry (due to misreading the water bus schedule) and didn't get everything cleaned up completely in the kitchen.
Cons
Our main complaint is the $40 euro fee, cash only, that they charged to let us in after 8 PM. They did inform us in advance, but it was a hefty fine for getting lost on our way there and not understanding how the transportation system worked. I can understand it to some extent because there is a key manager who physically comes to let you in to the room, and so it inconveniences her if you get there late. It would be nice if they had a digital key system so people could easily enter the property whenever their flights/trains/cars arrived.
Room doesn't have coffee or soap for the shower (however there was tea and creamer/sugar packets that previous guests had left)
The canal view shown in the picture is not the actual view from the room, and there is no balcony or way to easily see the canal unless you lean way out the window.
Motor boats on the canal made it noisy.
When I sent a message to the owner asking whether there was coffee she didn't respond, though she did respond to other messages.
Three flights of stairs made it hard to bring up our luggage.
Small shower
Washing machine/dryer didn't have a low heat setting and our clothes ended up very wrinkly.
Furniture not designed for comfort.
The owner was not particularly customer service oriented (see the response to another negative review for an example). The key manager, though, was very friendly and helpful.
It was challenging to get to the waterbus stop that we had to use when we left. However if you are not traveling on Sunday, or if you are willing to pay $120 to $150 euro for a water taxi, you will not have this problem. A water taxi from this room would be very convenient since it's right on the waterway.
If we had to do it again we would not stay here, but if you need the larger space or intend to cook or plan to use a water taxi I think you will be satisfied.
Heather S.
Séjour de 3 nuits en juin 2022
