Appartement avec deux petits patios dans la vieille ville de Séville

It was pleasure to host you and your son in our appartment. Hope to see you back soon!

This seems a handbook case of trying to cause reputational damage - through a bunch of lies and half-truths – as a revenge for not getting what one wants. All details about the apartment were on my Vrbo listing (no aircon, minimum age of guests 28 - he is 23, but I only realized once he had arrived-, fees for extra guests, etc.). The “cash deal” he mentions was for an extension of his stay of about 3 weeks and it was an option I gave him to avoid paying additional platform fees (nothing to do with taxes) and reduce his overall rent. He could have perfectly told me he preferred to extend the reservation through Vrbo and pay more or, if the apartment was so awful, he could have left after the first month. But instead he decided to stay and have 6 additional guests (for a total of about 15 nights) over a period of about 7 weeks - during which the electricity consumption was increased 3,5 fold- and then he was shocked at the end of his stay, when I charged him less than HALF of the extra fee due and he started to shout and insult me. No point in replying to all of his complaints one by one - as apparently I am also to blame for the presence of mosquitos in the house - but I will mention just a couple of things. 1) when he arrived I mentioned that the oven and the shower had just recently been repaired and to let me know they were working ok. When I later asked he replied that he had hardly used the oven and that the shower had been clogged, but that he had fixed it himself (I actually had workers in the house that could have looked at it). 2) when he mentions the back room being damp, of course rooms on a ground floor can get a bit damp, but that is why I mentioned and insisted on the need to air the room regularly and open the windows from time to time, which he hardly ever did (apparently to avoid mosquitos getting in), so yes, the room was very damp when he left. 3) it is the first time that a guest complains about noises in the front room (at least if one wants to sleep during the night, not in daytime) and most of them, actually appreciate the quiet of our area, especially being so close to busy and noisier areas in Seville city centre. 4) the fact that I live upstairs does not mean I need to interfere with guest’s daily activities, but in this case I had to draw this guest’s attention to the fact that he once left THE MAIN DOOR WIDE OPEN (a neighbour luckily warned me and I was not far from home, otherwise anyone could have broken into my house upstairs) and I also asked him a couple of time to avoid slamming the main metal door doing in out (especially late at night), as the whole building resonates. The occasion he mentions when I collected two textile hammocks, (that were left under the rain for several days, when he was away on a trip) I texted him to ask if I could collect them to prevent them getting mouldy and smelly, and when I got no reply for several days I figured I would just collect them and hang them in the sun to return them when he came back (I have a master key only for emergency cases, that I have also used when guests have asked me to leave extra blankets, fix something, change a lightbulb or turn on/off the heating for them). I apologise if he felt intruded and if I miscalculated the consequences of my action, but I really have better things to do in life other than going to spy on my guests, as they are away. And all of the above issues and faults have never been mentioned to me, until I brought up the ADDITIONAL FEE FOR THE EXTRA GUESTS, which seemed to me a pretty straightforward issue, just the same as when I stay in a hotel and make a reservation for one person and then show up with 3 other people, I don’t expect to be charged the same. A different thing is that for long-term stays I do not charge the whole extra fee, which I did not.

C'est un plaisir de vous avoir hebergé. Merci

E' stato un piacere ospitarvi.