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Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have been staying at places in this area(Santa Clara) for 4 years now while attending the Huntsman games. We like being so close to the ballparks, shops and grocery stores. This year we found pans that were dirty, oven and stove top that wasnât clean! There was a problem with our reservation, and we had to leave a day earlier than we wanted. When I called asking about renting it or another place like it, I was told âunfortunately there isnât anything we can do, and we arenât able to do rentals for just one dayâ. About the time I was leaving two men who said they were plumbers came in to fix the water leak in the ceiling. They asked me if I was the one who reported the leak? It makes me wonder if we were scheduled to leave a day early so they could come in and fix the leak before the next renters for there. So next year when the 10 of us come to the Huntsman games we will be looking at other accommodations for our stay!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a blast staying here! It was the perfect size for 3 families to gather! We loved going to the water park everyday and being able to walk back to the house & relax with a movie and games was the best!
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
our stay has been less than ideal. Our dryer hasnât worked since we got here on Thursday. We called Friday and Saturday for someone to come fix it and although someone said they would be here they never showed after 4 phone calls. The vacuum does not work, there is no broom to sweep, no laundry detergent( yet we are required to wash two loads of towels). No one can connect to the internet service, the silverware and bowls were put back in the pantry and still had food all over them. I have stayed in Paradise Village for years now and the service has been less than ideal. Iâm so dissatisfied and never leave a bad review but this stay has been unacceptable. Not to mention our check in was 4:00 and we still had to wait to check in because the cleaners were still here. We had also left a couple of pillows in the main bedroom after check out, however we were told they are not there, which I assume means they were thrown out.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was as described. It's a nice, spacious rental with plenty of the standard amenities. Pool areas are fun for kids.Recommendation: Need to improve the standard internet provided. The standard network was very slow, and we were all constantly being logged out and required to log back in. This seems like "table steaks" for a rental property, and it was a bit of a hassle for us and our kids.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a wonderful time. Enjoyed the extra room and large kitchen.
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our group has stayed in this house before but I'm sad to say the house has gone downhill. Mosty small things but they add up. Some TV's needed repair person, BBO poor condition, AC has noise in attic over upstairs queen bedroom, AC hard to control (could be our inexperience), and worst of all some tub-showers were unsafe (NEED NO-SLIP ON FLOOR OF TUB). This house is very expensive and should be better maintained.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Pool and slides were fine. However the house was very dirty for crazy cleaning fees. Queen bedroom smelt like dog pee, dirty towels and pillows. When you walked around your feet immediately turned black. There is no cleaning being done on properties and even dished were packed away dirty. Then when emailing guest service there is no response. Hopefully they up there game or this spot will go down hill fast. Iâm from Vegas and resorts are cleaner than this. No one on sight to help, staff at pool couldnât even tell us when snack shack would be open but it was suppose to be open at 11:30. Guest service, Cleaners, staff, maintenance team need some training asap.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unit was not cleaned for our arrival and there were surprises in the toilets and the kitchen especially was gross. Lots of wear on the furniture and the unit was beat up with holes in the walls, food splattered on the walls, tile in bathrooms with no grout and loose, blinds were damaged and would only partially conceal to name a few. Called and asked several times for housekeeping to come and clean but they never showed up. After calling several times I was offered a small refund and was told someone would be out to assist with cleaning and once again never saw anyone. Staff was professional and friendly on the phone but the follow through and fulfilment of their promises was empty regarding cleaning.
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Spacious, well-equipped space.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The home was great with 4 families. We loved that all the rooms had their own bathrooms. Great home would stay again.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Loved everything about this place!!
This is THE best little getaway spot. The community has everything you and your family need for a great week (or weekend) away! It's also very close to a grocery store. A special thank you to Maddie- she was so helpful with our questions leading up to the trip. We can't wait to come back!
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed here for spring break with our family and thoroughly enjoyed the vacation! Super clean home, well stocked and the perfect distance from each pool. Booking and check-in were seamless! No issues until we checked out and realized we had forgotten a couple items. We promptly called to explain where theyâd been left and if they could be located for us to pick up and were told weâd have to wait until the next guests checked out. But they should have been located during the cleaning process between stays?! After multiple calls over a weeks time with no return we received an email stating the items had not been found after the next family had checked out 🤔 Our items still have not been recovered and are probably in someone elseâs hands. A little frustrated with the customer service. Two of the items were irreplaceable baby items. 4 out of 5 stars simply because we could not get a clear answer or response as to what happened to our items during the cleaning process or what our next step could be!
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Members of the party. were let in by housekeeper, a definite no-no, til the renter whose name is on lease gives the go ahead. Carpets in the house were excessively stained and filthy. Took 3 days worth of calling to get maintenance out to house to replace lightbulbs in showers. Asked manager to call back, never did. Should have been a better experience.
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Good space and well stocked kitchen for our group of 12. Some maintenance issues noted on arrival include soiled carpets, blinds on sliding glass doors needing repair and tile grout in upstairs bathroom. Other than that the place was great and the community pools and parks were enjoyed by all.
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented this and another larger home close to each other for our family of 38 people. We've stayed at Paradise Village before in nice homes. This time we were very disappointed mostly by the lack of cleanliness. The carpet and hard surface floors were filthy. We used Clorox wipes to wipe up the floors. The furniture was very dirty. Found a rotten apple under the couch. I called after our visit and reported our experience. It was a holiday, and the managers were out. I didn't receive a call back, so I called again. I was told I should have reported the problem and given them a chance to correct the problem while we were there and that they canât get the floors perfectly clean. The cleaning fee was high enough to pay for a deep cleaning, which it needed. They did reimburse part of the cleaning fee which I appreciated. We won't be back to this or the other home again.