Chalet confortable, centre de Hebden Bridge, près de la gare

It was a pleasure to have Miriam and her friend stay in our cottage. They are a lovely couple who left our place in a very clean and tidy condition. Communication throughout was friendly and prompt. We have no hesitation in recommending Miriam and friend to other hosts and would welcome them back any time.

Thanks for your great review Dominic. It was a pleasure to have you stay at our place and you'd be most welcome back. We are happy to hear that Hebden offered something for all of you ;))

We find this to be a very disappointing review to read. We have 100 reviews for our property on another site and have never been awarded less than 4 stars with 94 five star reviews; incidentally, these reviews have commented on how comfortable the beds are. We work hard to maintain high standards and to make guests feel at home. Your 3 star rating appears to be on the basis of the two complaints that you have mentioned. With respect to your point that the listing states that the beds are king size; the listing has never described the beds as being king size. In the detailed description we say: "Two comfortable double bedrooms are situated on the first floor". With regards to your point concerning the TV, here is a copy of the relevant section of the listing: "Smart TV with Netflix installed. No live TV." To criticise the property for the lack of an amenity that was clearly identified in the listing seems to us to be a little harsh. It is difficult to escape the conclusion that you appear not to have read the listing thoroughly before you booked the property and before you wrote your review.

Thanks so much for your great review Karen. It was a pleasure to host you :)

Many thanks for choosing to stay at our place Eileen and also for this lovely review. You left our place brilliantly tidy and clean. We would be more than happy to welcome you back any time.

It was a pleasure to host Sally and her friend, we would be most happy to welcome them back! We found money on the table for a small breakage - too much!! If you return Sally, we will be happy to give you the change ;) x

Thank you for your kind review Linda and Neil :) (sorry I missed responding to this before now!)

Thanks for choosing our place for your trip to Hebden Bridge, I'm happy to hear that you enjoyed your time in the town. It was a real pleasure to host you :)

Thanks for choosing to stay with us Diane, it was a pleasure to meet and host you :)

Thanks so much for choosing to stay at our place Charlotte, we're pleased to hear that you enjoyed your visit. You would be most welcome to return any time :) x

Thanks for your positive review Michelle and thank you also for leaving the cottage so neat and tidy! We do try to respond to the needs of our guests and help wherever we can x

Mavis and Colin were really lovely, friendly people who treated our cottage very well. They left the house spotless on departure. I have no hesitation in recommending them to other hosts and they are most welcome to return to us.