Lavish Home & Community près de DC (garage gratuit, WIFI et café)

The letter wasn't addressed to me. It was addressed to someone else in the community. I showed you proof that this letter was placed on the wrong door and apologized. I showed a letter from the office showing a zero balance and proof that it was mistakenly placed there. Yes, there are sealed unopened breakfast items. Salt, pepper, seasonings, coffee, sugars, creamers, left in the cabinet. I have this there intentionally. Yes, I supply all bathrooms with shampoos, body wash, and soaps. They are all store purchased bottles fully stocked. They are placed there intentionally for the guest. I try to keep the unit fully stocked so that guest don’t have to go out and buy forgotten items. Nothing is left in unit from previous guest. I purchase and stock those items. Every remote in the unit has instructions on the back of them and labeled for each room it belongs to. This helps with those unfamiliar with fire sticks. Netflix, Hulu, starz, cable, hbo all free to guest. I make sure they are all logged in before arrival. If it was accidentally logged out, I would have had no problem assisting with that had I known. There was cable in the living room and fire sticks in each bedroom with all actively working subscriptions. There was a report that the microwave stove light wasn’t working. I came and the light was on. A reported bulb burned out, I came and switched it out. Light bulbs do burn out. It just so happened that it did once you were staying. But I came to replace. We never had a conversation about speaking to anyone in the neighborhood. The instructions speak of respecting the neighbors and noise ordinance. I apologize that you didn’t have a pleasant experience. The light burning out, was handled due to me being informed, I was informed of the eviction letter on the door, I contacted the office immediately and showed you all within 5 minutes that it was mistakenly placed on the wrong door. You even stated how it had the wrong name on it. I was never contacted concerning the fire stick. So, I wasn’t able to assist with this. Thank you again. Have a pleasant day.

I always send an email throughout each guest stay for feedback prior to departure. It’s mainly to check in to see how things are going. To see if there is anything missing or needed. I’ve looked back over our messages. You emailed stating that everything was well with the unit and your arrival. I wouldn’t have known you weren’t happy from your email. I would have made myself available to address any concerns had I known. I regret that you didn’t enjoy your stay. I seek to satisfy each and every guest that enters. Please for future bookings with any host, please communicate with the them. I believe We all strive to have each guest happy! If you aren’t, we would like to be notified to resolve it. I honestly thought your stay went well according to your response. Thank you again. Have a great day.