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Moose Mountain: Jardin clos! Jacuzzi! Foosball! UN BARBECUE! Animaux acceptés! Internet! Télévision par câble!
Belle cabane de montagne niché dans Moonridge avec des vues de l'enrouler autour du pont. La grande cour arrière plat entièrement clôturé est une joie pour les enfants et les animaux domestiques. La plate-forme est entièrement clôturé et fermé pour la sécurité. Magnifiquement aménagé avec un attrait remarquable, vous vous sentirez comme chez vous dans cette cabine extraordinaire.
Un cadre boisé avec beaucoup d'arbres autour de la cabine offrent l'escapade parfaite de montagne. Au loin, profiter d'une vue peek-a-boo de Big Bear Lake dans les chambres du dernier étage et le plancher pont supérieur. Pour avoir un aperçu des pistes de ski de l'arrière de la maison à l'heure d'hiver!
Le plan d'étage ouvert est parfait pour les moments que vous voulez tous passer du temps ensemble. Avec planchers de bois et de bois plafonds avec poutres apparentes, vous avez le sentiment que vous échappé dans les montagnes. La cheminée en pierre de bois est sûr de vous garder au chaud dans l'hiver.
La cuisine donne sur la cour arrière avec une vue magnifique. Il y a beaucoup d'espace pour un buffet, la cuisine ou un poste de travail. Salle à manger table à manger peut accueillir 7. Doté d'appareils en acier inoxydable, revêtement de sol en ardoise carrelage, lave-vaisselle, cuisinière à gaz, réfrigérateur de vin et de garde-manger.
En sortant de la cuisine sur la terrasse spacieuse, vous trouverez le bain à remous de six personnes. Vous pourrez vous détendre tout en admirant les étoiles au-dessus. Il y a un bar en plein air aussi bien pour divertir votre famille et vos invités. Tant la chambre des maîtres de niveau principal et la cuisine ont accès à la plate-forme et un bain à remous.
A l'étage dispose de deux chambres et une grande salle de bains avec baignoire. Une des chambres dispose d'un écran plat HD! Total de trois chambres et deux salles de bains et demi.
Jouez au combo miniature de babyfoot / table de billard situé dans le salon ou regardez un film sur le nouveau téléviseur HD à écran plat et lecteur DVD. Beaucoup de jeux de société à jouer aussi bien pour une soirée amusante à retenir. Il y a aussi du divertissement supplémentaire avec une table de ping-pong en taille réelle également située dans le garage.
Très court cinq minutes en voiture de la ville / lac ou Snow Summit. Très proche de Bear Mountain, le golf et le zoo, à environ un mile. La randonnée est juste quelques pâtés de maisons avec quelques-uns des plus beaux décors!
Doté d'un garage une voiture avec un accès direct dans la cabine avec un parking plat supplémentaire.
Caractéristiques: Wi-Fi, table de ping-pong, mobilier moderne avec matelas à plateau-coussin, cuisine équipée, barbecue au propane, draps et serviettes fournis, bain à remous, garage, télévisions à écran plat, cheminée à bois, télévision par câble Jeux, table de baby-foot
Cette propriété est parfaite pour les clients qui apprécient la construction récente ou les maisons entièrement rénovées avec un design intérieur raffiné. Profitez d'un décor moderne ou d'un décor de cabane agréable, de nouveaux meubles et de luminaires et appareils ménagers mis à jour. Important: Cher voyageur, un montant de 200 USD vous sera facturé si vous incluez un animal domestique dans votre réservation en tant que dépôt de garantie remboursable pour animaux de compagnie.
Ajoutez des dates pour connaître les prix
Services et équipements
Bain à remous
Cuisine
Animaux de compagnie acceptés
Espace extérieur
Barbecue
Vue sur la montagne
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Big Bear Lake
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Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté
Numéro d’enregistrement de l’hébergement : VRR-2021-1365
À propos du quartier
Big Bear Lake
Dans le quartier Moonridge à Big Bear Lake, vous trouverez cette cabane à la montagne. Si un détour par les sympathiques Snow Summit et Big Bear Mountain Resort satisfera vos envies de découvertes, les agréables Bowling Barn et Big Bear Solar Observatory vous attendent pour un agréable moment de détente. Participez aux balades à la découverte de la faune et aux séances d'observation des oiseaux proposés dans les environs afin d'admirer la faune majestueuse de la région.
Club de golf Bear Mountain - 17 min à pied - 1.4 km
Chair 7 - 17 min à pied - 1.4 km
Bear Mountain Express Lift - 18 min à pied - 1.6 km
Big Bear Alpine Zoo - 3 min en voiture - 2.3 km
Comment se déplacer
Aéroport de San Bernardino international (SBD) - 79 min en voiture
Restaurants
Kallans Bar And Grill - 12 min en voiture
Bear Mountain Ski Resort - 4 min en voiture
Starbucks - 7 min en voiture
Circle K - 10 min en voiture
Carl's Jr. - 7 min en voiture
Foire aux questions
Les animaux domestiques sont-ils admis dans l'hébergement ?
Oui, les animaux de compagnie sont admis au sein de l'hébergement.
Combien coûte un séjour dans l’hébergement Moose Mountain: Jardin clos! Jacuzzi! Foosball! UN BARBECUE! Animaux acceptés! Internet! Télévision par câble! ?
À partir du 2 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Moose Mountain: Jardin clos! Jacuzzi! Foosball! UN BARBECUE! Animaux acceptés! Internet! Télévision par câble! le 4 juin 2026 commencent à 166 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
Quelle est l'heure d'arrivée à l'hébergement Moose Mountain: Jardin clos! Jacuzzi! Foosball! UN BARBECUE! Animaux acceptés! Internet! Télévision par câble! ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Moose Mountain: Jardin clos! Jacuzzi! Foosball! UN BARBECUE! Animaux acceptés! Internet! Télévision par câble! ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Cette cabane à l'atmosphère familiale à Big Bear Lake se trouve à la montagne, à 2 km de sites comme Big Bear Mountain Resort, Chair 8 et Chair 5. Chair 4 et Chair 2 se trouvent également à moins de 2 km de distance.
Avis
9,0
Merveilleux
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 25 avis sur 41.
10 – Excellent
25
Note des voyageurs de 8 (Bien), d’après 11 avis sur 41.
8 – Bien
11
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 41.
6 – Satisfaisant
4
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 41.
4 – Médiocre
0
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 41.
2 – Horrible
1
9,0/10
Propreté
9,4/10
Arrivée
8,8/10
Communication
10/10
Emplacement
9,4/10
Exactitude de l’annonce
Avis
Avis vérifié
10/10 Excellent
Lynsey B.
12 nov. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
What an absolute treat! This is a lovely, clean cabin with plenty of room for our group, great amenities, and a very well-appointed kitchen (one of the best we've experienced). The beds were super comfortable, and we loved sitting on the deck out back and listening to the birds. It's super quiet and there's a lovely walking trail about a block from the cabin. We can't wait to book again!
Lynsey B.
Séjour de 3 nuits en novembre 2025
Avis vérifié
10/10 Excellent
Renee M.
15 juin 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Very comfortable!!
Enjoyed our stay.
Renee M.
Séjour de 2 nuits en juin 2025
Avis vérifié
10/10 Excellent
Sharon L.
19 août 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Cabin is fabulous, but…..
The cabin was great, clean, exactly as advertised. Comfortable beds, fun games, jacuzzi worked great even though an older model. Our issue was with the overly strict rules with the city of Big Bear. We were planning on having family come up during the day to enjoy the cooler weather, barbecue and just hang out. Just during the day, no overnight stays. But that’s not allowed, you cannot go over the occupancy at any point during your stay. From now on I will book a couple of adjoining rooms at a hotel instead.
Sharon L.
Séjour de 4 nuits en août 2025
Avis vérifié
10/10 Excellent
Angelina S.
14 août 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Peaceful Cabin
Enjoyed our short stay very much.
Angelina S.
Séjour de 2 nuits en août 2023
Avis vérifié
10/10 Excellent
Nicole R.
17 juil. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Peaceful getaway
Loved the home. Everything was as described and location was beautiful and quiet. We didnt use any rooms upstairs but the bedroom downstairs has a comfy bed. The couch was pretty worn as you sink in a little too much. Not horrible just a little difficult to get out of it lol. Only suggestion I would make is to clean up all the cobwebs around the deck area. I understand its the mountains but some webs looked like they've been there awhile and it would make the nice wrap around deck so much more inviting. Perfect for furbabies with an enclosed yard and optional enclosed deck. Id definitely return for a future stay
Nicole R.
Séjour de 2 nuits en juillet 2025
Avis vérifié
6/10 Satisfaisant
Casey K.
29 août 2025
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
The house is nice, and the area is lovely. The kitchen had all we needed, the living room and dining room were comfortable and well-equipped, the backyard was a pleasant place to sit and relax during our mornings and evenings, and the on-site laundry was very convenient. The management company was not very responsive, and even though we were there for 4 days, they were never able to get the hot tub to usable condition, despite repeated requests. It wasn't until day three they even fixed the tub so it could be turned on, and they never got the water treated so it wasn't scummy. We booked the place specifically to soak in the hot tub we never got to use. When we asked for a discount, due to the unavailability of that amenity, we were not extended one.
Casey K.
Séjour de 3 nuits en juillet 2025
Avis vérifié
6/10 Satisfaisant
terri s.
1 août 2025
Les points forts : Arrivée et emplacement
Les points faibles : Propreté et communication
The lengthy waiver and having to submit a photo and license picture was almost a deal breaker since I am 71 years old and not planning a rave. Communication was not optimal as I received an automated msg telling me I could not extend my stay which was really confusing since I called to let you know I was checking out a day early. There were reminders in the way of signs posted everywhere of what not to do and after having to sign the redundant agreement already I found it a bit unwelcoming.
terri s.
Séjour de 3 nuits en juillet 2025
Avis vérifié
8/10 Bien
Ann D.
23 nov. 2018
Quiet Location. Cozy, fully equipped cabin. Jacuzzi a big hit.
I will definitely come back. Thanks for sharing your home with us.
Ann D.
Séjour de 2 nuits en novembre 2018
Réponse de VrboOwner le 14 août 2023
Thank you for taking the time to leave us a review! We're so happy to hear that you had such a great time at the home!
Avis vérifié
10/10 Excellent
Colleen L.
13 juin 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Birthday Getaway
The cabin was very comfortable for our family, including our dogs, close to hiking trails with enough room for all of our stuff: (motorcycle, bikes). We all wanted to stay longer...
Colleen L.
Séjour de 2 nuits en juin 2022
Réponse de VrboOwner le 14 août 2023
Hi Colleen,
We appreciate you taking the time to leave us a review. We are happy to hear that everyone at your party had a comfortable stay. We hope to host you again for another birthday celebration.
Kind Regards,
Destination Big Bear
Avis vérifié
10/10 Excellent
Bill P.
18 janv. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Snow fun
Stayed a few days in winter. Sledding within walking distance was awesome!
Bill P.
Séjour de 4 nuits en janvier 2020
Réponse de VrboOwner le 14 août 2023
It was a pleasure serving you Bill, I really appreciate you taking the time to share your feedback and being so open with us.
Avis vérifié
10/10 Excellent
Brian H.
19 oct. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great place warm and welcoming
Rented this place to socially distance with my parents (who stayed elsewhere). Great place for kids. The backyard and deck are perfect for family meals outside. Interior had a great feeling for unwinding after a long day of worrying about masks.
Brian H.
Séjour de 2 nuits en octobre 2020
Réponse de VrboOwner le 14 août 2023
Hello(Brian), Thank you for taking the time to write us a review. We are so happy to hear that this property (Moose Mountain) was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Having a home that feels roomy, a larger backyard, and having the bonus of a Grill adds charter to the home. We hope you will come back soon destination Big Bear
Avis vérifié
10/10 Excellent
Mohamed I.
22 août 2019
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Lovely
We loved our stay
House was better than expected
We were two small families but can fit more!
Bring your own ping pong rackets if you like to play as there is a table in the garage!
Mohamed I.
Séjour de 3 nuits en août 2019
Réponse de VrboOwner le 14 août 2023
Thank you so much for reviewing your stay with us! We hope you you were able to enjoy all of beautiful BigBear! We are so glad you enjoyed the home and it exceeded your expectations. We hope that you will come back again and visit us again in the future!
Kindest Regards,
Destination Big Bear
Avis vérifié
10/10 Excellent
Leon C.
6 sept. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Just as described, very pleased
The moment we started driving up the street to the property, we knew we were going to like it. As we pulled up to the front, it was even better than we thought. Walking inside was even better! We couldn't have asked for a better getaway!!
Leon C.
Séjour de 3 nuits en septembre 2022
Réponse de VrboOwner le 14 août 2023
Hello Leon, Thank you for taking the time to leave us a review. We are so happy to hear that this cabin Moose Mountain, was better than expected. Hopefully, you and your group were able to enjoy everything in Big Bear and want to come back soon. Warm Regards, Destination Big Bear
Avis vérifié
10/10 Excellent
Kim C.
21 juil. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great summer dog friendly cabin!
We splurged on this big cabin because we had a feeling it would stay cool during this hot weather and we were right! It was very comfortable and private and quiet. The trees and yard were beautiful and we loved the wrap around deck. It was great for our dog to hang out outside without getting dirty. The kitchen was very well stocked with cookware and dishes. We plan to return with friends in the future. Thank you for being dog friendly!
Kim C.
Séjour de 5 nuits en juillet 2024
Réponse de VrboOwner le 22 oct. 2024
Thank you for your wonderful review! We're thrilled to hear that the cabin was comfortable and cool during the hot weather, and that you enjoyed the beautiful surroundings. We're glad your dog had a great time too! We look forward to welcoming you and your friends back in the future!
Avis vérifié
10/10 Excellent
Voyageur vérifié
6 janv. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
So wonderful
great house, great area, quiet, close to woods/trails, comfortable, the kitchen was well stocked w/ cooking dishes, knives and utensils, truly all the comforts of home. unfortunately, the hot tub did not work which was disappointing, but everything else was so wonderful.
Voyageur vérifié
Séjour de 6 nuits en décembre 2022
Avis vérifié
8/10 Bien
Melanie H.
4 sept. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Labor Day Weekend
The house was in perfect condition, very clean and comfortable. The hot tub was clean however the jets did not work properly.
Melanie H.
Séjour de 2 nuits en septembre 2023
Avis vérifié
8/10 Bien
Michael G.
14 juil. 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Moose
Great property and location. Could use more towels. Was surprised there was no soap or shampoo included.
Michael G.
Séjour de 4 nuits en juin 2022
Réponse de VrboOwner le 14 août 2023
Hello Michael, Thank you for taking the time to write us a review. Once you book with us we send you emails to let you know what we offer and what we don't. That way you can prepare in advance. We do not offer those toiletries due to some guests being allergic. We give you the correct amount of towels based on your guest count. We apologize for the inconvenience and hope you stay with us again.
Avis vérifié
8/10 Bien
Alison B.
1 août 2021
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Beautiful Location!
Loved the location of this house -- in a quiet neighborhood near a beautiful trail. Overall we liked our stay but felt the house needs a little TLC (carpet is dirty and smells) and it wasn't as clean as we would have liked.
However, on the good side the kitchen was good -- very well appointed and the appliances are relatively new and nice. Great deck and backyard -- that and the location are the best parts of the house.
Alison B.
Séjour de 3 nuits en juillet 2021
Réponse de VrboOwner le 14 août 2023
Thank you for your review, Alison. We're sorry to hear that the carpets were dirty and smelly. I'll make sure our team takes a look at the house's carpeting and makes any necessary changes as soon as possible. I'm glad to hear that you enjoyed our well-appointed kitchen and deck! We hope your next stay with us is more grander.
Avis vérifié
10/10 Excellent
Tanya G.
22 juin 2019
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Would stay here again...
The cabin was clean and beautiful. We were able to bring our dog, which was very nice. It is decorated beautifully. Being close to the animal park was convenient. Shopping was a short drive. The neighborhood is nice too. The patio furniture wasn't out when we got there. It was between seasons which is the reason. When I called, the property manager had someone come out very quickly and set it all up. They were vrey friendly and helpful. We recommend it. Netflix was available too!
Tanya G.
Séjour de 2 nuits en mai 2019
Réponse de VrboOwner le 14 août 2023
Thank you for taking the time to leave us a 5 star review! We're so happy to hear that you had such a great time at the home! Moose Mountain is one of our favorites too!
- Destination Big Bear
Avis vérifié
8/10 Bien
anna r.
20 avr. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Family and friends getaway
Cabin was nice.. when we arrived the walkway to get to key box was on porch which had a lot of snow. It was hard for us adults to climb thru unshoveled snow. We had to send thr kids. I think the position of that needs to be rethought. The cabin was clean...overall... needs a vaccum on living room and sofa. Its a place that allows pets...so if u have allergies this might not be a good choice. The hot tub should be better maintained.. the water was low..it had a lot of chorine or chemicals....which I get but the smell stuck on all of us, yes even after showering. I think a better shovel so renters can make a path in back yard would help as well...the plastic one wasnt very strong to clear a way for safe walking. Lots of cookware and utensils. Overall, a fair cabin to stay.
anna r.
Séjour de 2 nuits en avril 2023
Réponse de VrboOwner le 14 août 2023
Thank you for sharing your experience with us. We're glad to hear that you found the cabin to be nice and clean, and that it provided plenty of cookware and utensils for your use. However, we're sorry to hear about the difficulty you had accessing the key box due to the unshoveled snow. We understand that this was an inconvenience for you and your group, and we will take your feedback into consideration as we evaluate the best way to position the key box in the future. We appreciate your feedback regarding the cleanliness of the living room and sofa, and we will ensure that our cleaning staff takes extra care in these areas moving forward.
Regarding the hot tub, we want to assure you that we take the safety and cleanliness of our hot tubs seriously. Our hot tub vendors are required to submit reports of the chemical levels at the time of their cleaning, but we will follow-up with them to ensure that the chemical balance is properly maintained for future renters. Thank you for bringing this to our attention, and we appreciate your feedback.
Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more comfortable stay in the future.
Avis vérifié
8/10 Bien
Angie B.
19 mars 2021
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
So close to Bear Mountain
One of the great things about this home was how close it was to Bear Mountain. You could leave and be there in a few minutes. Some of the downsides were pretty much the same as the other reviewers. The main reason we rented this house is because of the jacuzzi and when we arrived it had a bad smell and was very murky. We called destination big Bear and they sent someone right out to service and clean it so we did end up not using it the first night. Another issue is the house had a lot of dog hairs on the couches, carpet and bed downstairs. I know this home allows pets but there just needs to be more care cleaning up. We took out the vacuum to clean up the carpets and just put sheets we brought over the couches. We would love to return to the home again and just hope that the next time the jacuzzi is in working order and the home is fully cleaned before our arrival.
Angie B.
Séjour de 3 nuits en février 2021
Réponse de VrboOwner le 14 août 2023
Hello Angie, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Mountain was all you expected in a home and that you and your group got to enjoy their stay at Big Bear. Having a home in a good location sounds like the perfect vacations and we are glad to know your home was close to Big Bear Mountain. We apologize that the spa was not properly cleaned when you arrived. This is an amenity that we ask our vendors to address before the check-in and apologize again that it was not done in time. We appreciate you reported this to us during your stay and we were able to get a vendor out to address the issue. We can and will fix the issues once notified to us, Unfortunately you didn’t report to us related to cleaning and it was not well maintained. We have a cleaning staff which goes to property and fix the issue. Inconvenience Highly Regretted, Destination Big Bear
Avis vérifié
6/10 Satisfaisant
Kimberly P.
6 mars 2023
Les points forts : Propreté, emplacement, exactitude de l’annonce
Property Mgmt sucks
Cabin looks exactly like the pics. Rustic beauty in a perfectl location. Extremely clean and exactly as described. Well stocked kitchen. Super easy drive to slopes. It is not walkable to slopes. I drove the kids back and forth with ease. But would not say “walkable” despite the super close proximity.
Zero issue with the property.
The management company is TERRIBLE. Check in is lame. Had to stop by in town just to show my ID and be told code to check in. This could’ve been done online or FaceTime if they wanted to see my face.
It had just snowed - a lot. Driveway was clear. But, path to front door hasn’t been shoveled since last snow prior. I could get in - but couldn’t
Close the gate to front which enclosed the yard for our dogs. That gate was open and I had to wait until son got there to clear the 4 foot snow drift.
Minutes after check in, management came to replace the advertised “large screen tv” that someone had broken and said “sorry - we didn’t know anyone was checking in” before replacing with a (Il say this generously) computer monitor sized tv.
The real issue was the hot tub. After booking and then reading reviews that warned about hot tub issues, I sent a specific email to management to confirm hot tub worked. I don’t ski. We specifically booked a place with a hot tub so I could get some time with the kids at night before they scattered to rooms. I was told “it’s in working order an scheduled to be cleaned while we were there”. Fine. Arrived and turned on. Never heated up. Sent SEVERAL texts to management. They respond a few times saying someone was coming. They never did. Then I received a text stating “should be working” I replied “it’s not. Please come asap” and texts ceased.
Upon arrival, I pulled into garage and closed the door. Couldn’t get it back open and was stuck for 24 hours (!!!!) When the guy finally showed up (after our 5th all) he said, “so sorry - I didn’t know you were actually stuck here”. Yes they did. Because we told them over and over. (My husband drove up later so we had another Car - but still!)
If you’re the owner reading this - I’d be so upset! You have a lovely property advertised as it is. But your property management is b.s. They could care less about your property or your guests. If you’d like out text exchanges with them - I’d be happy to provide. Without them - this would be a 5 star review.
Kimberly P.
Séjour de 3 nuits en janvier 2023
Avis vérifié
10/10 Excellent
Karina C.
6 nov. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great first time experience my family also loved it
Karina C.
Séjour de 2 nuits en octobre 2025
Avis vérifié
8/10 Bien
David G.
10 mars 2022
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
It was nice, dirty and some things were broken and were not identified by the property manager
Overall great experience. Would go back for a cheaper price.
David G.
Séjour de 2 nuits en février 2022
Avis vérifié
6/10 Satisfaisant
Kaya B.
6 mars 2021
Les points forts : Arrivée, emplacement, exactitude de l’annonce
Could have been better...
The home was cozy for the five of us, plus our two small dogs. The property wasn't cleaned very well, as some of the blankets on the made beds were dirty. The location of the home, and the property itself were great. The biggest problem was the hot tub. We selected this property specifically because it has a hot tub, but we couldn't use it because the water was disgusting. The water was cloudy, and it had an AWFUL odor to it, that even after I put the cover back on it, the odor lingered for several minutes. I did reach out on Sunday afternoon about the problem, as we were planning on using that evening, but I still haven't heard back regarding it.
The check-in time was at 4PM, and we arrived at around 5:30PM. The cleaning ladies were still there working on the home, and didn't finish until around 6PM, but this didn't bother us too much, because this is probably the busiest time of year for them. I just wish they did a better job.
Kaya B.
Séjour de 3 nuits en février 2021
Réponse de VrboOwner le 14 août 2023
Hello Kaya, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We apologize that the home was not cleaned properly before, beds and blankets were not as well. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff and we will notify our cleaning staff regarding punctuality as you mentioned that when you arrived around 5:30 PM The cleaning ladies were still there working on the home so we will cover up it. We apologize that the water in the hot tub was not properly cleaned and adoring very badly. We make a note of all issues and do the needful on an urgent basis. As we are the management company for the house this is something that we can and will address once notified to us as you did.Thank you for letting us know this would help us to provide better services to future guests. Inconvenience deeply Regretted, Destination Big Bear
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Langues :
Anglais, Espagnol
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