Charmant appartement de 1924 - NDG

We respectfully disagree with this review and believe important context is missing. The guest originally wanted her stay to end Aug. 22 but knowingly booked the legally required 32-night stay through Sept. 2. From the first day, she made clear her intention to involve legal counsel and requested my email to proceed. I declined and kept communications documented through VRBO. Every legitimate issue raised during her stay was addressed. A particularly important event occurred Aug. 22—the exact date she had originally wanted her stay to end. During a temporary municipal water interruption, the bathroom tap was left ON with the sink plugged. When water service resumed, the downstairs resident discovered water flowing into their bathroom. Emergency entry was necessary to locate and shut off the source. The discovery and intervention were videotaped. The resulting extensive damage, including to our 100 year-old hardwood floors, is part of a damage claim. Just before 7 PM that same day, the guest permanently departed—11 days before her contracted Sept. 2 departure and on the exact date she had originally wanted to leave. We believe this chronology provides important context for future guests evaluating this review. Her allegations should also be considered against the contemporaneous communications, witnesses, photographs and video documenting the stay. Most importantly, our longstanding record speaks for itself: this property has consistently received excellent guest reviews evaluating both the property and me as host. We remain committed to providing every guest with a welcoming, responsive and well-maintained home.