RAMPE DE BATEAU PRIVÉE - Maison de 5 chambres au bord du lac, eau profonde dans une crique tranquille

Danielle, Thank you so much for the kind words. We love our house and are glad you do too.

Hello Shawn, Thank you for your review, I agree the layout is awesome for families and the brand new dock is great. Thank you!. Our goal is to provide every guest a great experience. Prior guests have all given us 5 stars. I did want to address a few items. You mentioned the HVAC system. It is operating perfectly. I was in the house the day before, and it was at 80 when I arrived, and within an hour or so, was very comfortable, actually cool. We have not had any issues with guests in the heat of the summer, or guests after your stay. But if the HVAC system did have a temporary issue during your stay, we would have addressed it immediately as we have HVAC service on call. As we say in our messages to you, if you have any questions or issues, please let us know. Regarding cleanliness. The day before your arrival, we had the house professionally deep cleaned for our new pictures on VRBO. It was in mint shape, as the pictures show, and the pre-arrival video we take shows the same. In addition, I personally wiped down all the spider webs as I was there to do the final inspection prior to photography. (Spiders build back up quickly on a lake.) You did mention 13 guests in your review. Our Maximum is 12, as we messaged you. "so, I just wanted to remind you that the house accommodates 12 max . . . " You replied "It will be 7 adults and 4 kids, My dad might be coming not sure, if that is the case would be 8 adults" Which would be a total of 12 guests. We did provide towels for all guests. We had bath towels and wash cloths for each guest and a hand towel in each bathroom, with video showing this. There is a chance they got moved by a family member, which has happened. If you would have let us know, we would have directed you to more towels in a closet that we can make available if a guest has a need. There are dishes for at least 12 upstairs in the fully stocked kitchen, as that is what our house capacity is. There is another full set of dishes in the kitchenette downstairs. We have every possible utensil. I am sorry they were difficult to find. Our welcome book on the kitchen island notates the location of the keys to the dock. There are brand new lights on the dock, and it is awesome. We have enjoyed many an evening out there. If you would have let us know that you could not locate this, I would have pointed you in that direction. Per your review, I have highlighted the key location in our messages in case another guest would miss it. Thank you. The dock is brand new, and as we note in our messages, we have very nice dock posts to tie your boat up, and bumpers to protect your boat. Keeping your boat safe and secure is very important to us. I do appreciate you asking about the location of the trash can during your stay, and we let you know where that was in less than 15 minutes. We take being responsive seriously and would have happily responded to any other questions. That is what we do! Shawn, our goal is to open our home away from home for guests to enjoy great family time on the lake. We emphasize our availability, and we have a strong willingness to provide a superior experience. This is a wonderful house to visit and we look forward to hosting others.