2/10 Horrible
mary f.
11 juil. 2021
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
Fantastic property but uncomfortable exchange with owner
The property was clean with fantastic views of the lake. It included everything we needed and more … spices towels etc. However unfortunately we did not have a good experience dealing with the owner, Paul. We were 6 adults and 2 teens and halfway through the week my daughter joined the group, and we were one extra person than was allowed in the listing. Paul asked for an extra $300 dollars for her stay, and we complied as we thought that this was a reasonable request. However for the rest of the stay he was confrontational and rude. He gave us his neighbors internet password, then claimed we were being disrespectful for using too much data. This made no sense to us, as if he does not want guests to use the internet, why provide them with a password? Or at the very least, why not put a cap and a disclaimer: "if you use more than allotted, you will have to pay an extra fee."
The day we were leaving we made sure to clean the place very thoroughly, however Paul still called us angrily followed by sending a long rant via text about the garbage. We took the garbage to the bins outside the property as we were instructed, and did not know that he wanted us to take them to the dump. If this was a requirement, there should have been a map and hours where we can dump the garbage and recycle on our way home. I have experienced renting through VRBO at least once or twice a year all over Europe and the States for the past 10 years and I have never dealt with anyone as rude and condescending as Paul.
mary f.
Séjour de 7 nuits en juin 2021
