Omaroo Mountaintop Villa - Propriété primée offrant d'excellentes vues panoramiques

Dear Hugh, We appreciate your stay with us over the Christmas period. However, we must address some discrepancies regarding your reservation. Our records indicate that your booking was made for one guest for a five-night stay, yet upon your departure, our housekeeping team discovered evidence suggesting a full occupancy of twelve guests. This discrepancy is particularly concerning given our prior communications, including two emails specifically requesting the exact number of guests. Upon reaching out to you, you admitted to the presence of additional guests beyond the originally booked one. In light of this, we adjusted your reservation to reflect the correct charges for one night at the rate for twelve guests, trusting your statement that the additional guests were present for only one night. The bond provided was utilised to cover the expenses associated with the unauthorised guests. Despite our efforts to resolve the situation fairly, we are disappointed to note your continued insistence on misrepresenting the facts. Our housekeeping report clearly indicates the occupancy of all beds and use of amenities, corroborating your acknowledgment of a full house upon departure. We are puzzled by your persistence in denying this reality. We strive to provide a welcoming and accommodating experience for all our guests, but we cannot tolerate dishonesty or harassment. We kindly request that you refrain from further unfounded claims or harassment, as it is not conducive to an amicable resolution. Thank you for your understanding and cooperation. Sincerely, The Accommodated Team

Thanks for your review.

Thanks for your review. The property actually takes a minimum of 6 hours to clean.

Thank you so much for your lovely review! We’re delighted to hear you enjoyed the beautiful property and the amazing views. We hope to welcome you back again for another Blue Mountains getaway. Kind regards, The Accommodated Team

Thanks for your review. We'll look into this.

Thank you so much for your lovely review! We’re delighted to hear you loved your stay and enjoyed the beautiful property. We hope to welcome you back again in the future. Kind regards, The Accommodated Team

Thank you for your feedback. We really appreciate it. The issues raised are being attended to. Sadly our housekeeper of 20 years retired in June and we had a fill-in cleaner for July who did not meet the standard, who has now been replaced. We expect Amaroo Mountaintop Villa to be back to its 5-star review status. New curtains have been scheduled to be installed, however, the property has been booked back to back since travel restrictions eased and will be attended to shortly. All our properties are adhering to COVID-19 cleaning procedures to ensure a high standard of hygiene and safety. Unfortunately, as July is the busiest month of the year, we were not able to offer a late checkout has it takes two cleaners to prepare the property within 6 hours. Just to clarify you are paying for a nightly rate, not a daily rate which the same as hotels.

We are sorry for your experience and would like to say that all issues raised have bee remedied.

Thank you so much for taking the time to share such a detailed review. We’re delighted to hear you enjoyed the stunning Megalong Valley views and found the home comfortable, with great showers and hot water throughout. We also really appreciate your thoughtful feedback regarding the layout and dining spaces, as well as the light in the bedrooms. Since your stay, we have added a dining table for 10 guests so groups can now comfortably dine together. We’re so pleased to hear you still had a brilliant stay overall, and we would love to welcome you back again in the future. Kind regards, The Accommodated Team

Thank you so much for your wonderful review! We’re delighted to hear the property was perfect for your Christmas stay and that you found it so comfortable, well equipped, and thoughtfully set up for a larger group. It’s lovely to know the home provided a peaceful and private retreat, especially during an unexpected change of plans at that time. We’re also pleased to hear our communication and the in-house information helped make your stay easier. We truly appreciate your recommendation and hope to welcome you back again in the future. Kind regards, The Accommodated Team

Thanks so much, Anne.

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your girls’ retreat and that the house was the perfect place to relax after your trail run. It’s lovely to hear you made the most of the spa and the ever-changing views. We’ll look forward to hosting you again for that next pizza session! Kind regards, The Accommodated Team

Thank you so much for your lovely review! We’re delighted to hear you enjoyed the stunning views and found the home so comfortable and well equipped, especially the cosy fireplace. It’s wonderful to know you had such a memorable weekend stay, and we truly appreciate your recommendation. We look forward to welcoming you back again in the future. Kind regards, The Accommodated Team

Thank you so much for your lovely review! We’re delighted to hear the property was perfect for your family get-together and that you enjoyed both the convenience of the location and the nearby bush walks. It’s wonderful to know you had such an enjoyable stay, whether relaxing at the home or exploring the surrounding attractions. We hope to welcome you back again in the future. Kind regards, The Accommodated Team