Luxe San Diego Accueil w / Pool, Spa & Ocean Views!

Thomas, the homeowner would like to pass along the following message:

"We're happy you enjoyed your stay overall! We appreciate you taking the time to give us feedback, so we have the means to improve. We wish you would have reached out during your stay with any concerns, as we would have been happy to accommodate your needs and requests as best as we could. Our property caretaker said that she informed you that the large grill was ‘out of service’ and there was another backup barbecue grill that worked and was available on the property for your use. The old large barbecue has since been replaced with a new one. With the proximity to the natural open space and canyon behind the property, there is a monthly pest control service that takes care of the property. We have taken the necessary measures to make sure the home is clean and enjoyable for our guests. We take a lot of pride in our home, in hopes that families can make special memories that they will cherish over the years with their own family. We feel as though we go above and beyond for our guests by stocking the kitchen with a variety of household items. Most everything in San Diego is spread out, but overall you can make enjoyable plans that are an easy drive to area attractions. We hope that you had a wonderful stay and hope you will come back again and fire up the new large barbecue grill. Thank you again for your feedback. We will continue to strive to provide 5-star experiences to our guests. Wishing you and your family the very best!" Best, the Evolve Team

Raj, thank you for your review. This homeowner has asked us to pass along the following response:

“We appreciate your stay with us and your review has been taken to heart. We wish that your entire experience would have been as pleasant as your initial experience. We are extremely sorry to hear about your experience with the “unwelcome guest” in the pool. Our resolution team reached out to the property manager who received your texts. We apologize that she didn’t handle the situation as you would have hoped she would. We reviewed the photo and it probably was a field mouse. Since there is open space beyond the fence behind the property that gives us our spectacular view, there is bound to be some wildlife experience from time to time. There is some misunderstanding regarding the property manager’s text message response to you. She said she was generalizing when she mentioned that it “happens all the time." She did not mean that it happens all the time just in our pool, but in all pools in general. It has only happened once in our pool, and unfortunately, it was during your visit. Our property manager said she offered to have someone from the team to come over, but it seemed like it was taken care of because you took it out of the pool yourself. We have informed our property manager of her unsatisfactory response and after reviewing your texts, she now understands how it could have been handled better. She extends her apology to you and says that she did not mean to seem unsympathetic or callous. We take preventive measures to decrease the chances of similar incidents in the pool and around the property. We have a monthly pest control service at the property and weekly pool service to ensure the pool is clean and has the proper chemicals for swimming. We hope you reconsider and will come stay with us again in the future, and we truly hope the field mouse did not put a damper on your entire San Diego vacation. It’s important to us that our home is appreciated by families so they can create enjoyable memories together as we have done with our own family. Thank you for reaching out to us so we can continue to provide our guests with the five-star service during their stay.  We send lots of well wishes your way.” 

Best, the Evolve Team