The booking and payment for our stay was more difficult than it should have been, with the website not very intuitive. It was very disappointing to find that provision of linen with made beds and heating of the pool/spa incurred extra costs to our stay.
That being said, the property is lovely and was perfect for our size group. We made good use of all facilities and enjoyed our stay immensely.
Stayed at this property over the Queen's Birthday long weekend with a family group 10 adults and a 6 month old.
If you're looking for a large space to share with family/ friends, the size of the house was excellent, enough space to be together or have time apart. The boys used the downstairs living area to play PS4! The location was good, not too far from shops and walking tracks/ beach. The balcony, with the bbq and outdoor table, was large enough to fit all the guests and chiminea allowed everyone to hang together outside when it was cold!
However, the house itself needed a good clean and the amount of cups/mugs, pots/pans and kitchen utensils was not sufficient for the amount of people that stayed.
Special mention to the property manager, Justin. His communication to me was exceptional!
The house was lovely. Spacious and clean.
Gardens and pool area were untidy and could be maintained better.
No instructions for how to use the spa.
Booking this property through email was a long process, would have been easier to speak to someone.
This property was a nightmare from the start , no email or phone call instructions on entering the property , no electricity , filthy dirty , with rotten food in fridge, dirty underwear on bedroom floors , etc
We had a ânonâ stay at this property
We arrived on time for a 2pm checkin as promised ,to find we were given no information on how to gain access to the property. I can only say it went down hill from there. Upon gaining access (finally) we discovered the house was completely unprepared for guests. Dirty linen in the laundry, random clothing hanging in wardrobes, sanitary items left in master wardrobe and absolutely no toilet roll or hand wash to be found anywhere! We then tried to turn on the heat as we had 2 newborn babies with us. Imagine our shock to discover the power was out. No lights or heat.. in winter in Melbourne. When we went to look for the usual property guide that is supplied to guests there was none. The front balcony was filthy, the spa (the whole reason we booked!) was filthy and the whole house had a generally abandoned feel to it. The property manager finally returned our call after 1 hour and we were told nothing could do for us regarding accommodation for that night. So we had paid $**** for a house that we CAN NOT stay in 2.5 hrs from home for some of us. Where we canât even use the bathroom because there was no toilet paper. We were left with no other choice but to book (and pay) for alternative accommodation.
As somebody who has used your accommodation site many times before please know that I will NEVER use your site again. I feel that our funds need to be returned ASAP and I also believe that we should be compensated in some way for the fact that you sold us a product that was not as described. Iâm fairly sure thatâs a violation of consumer rights especially as we informed the Manager on the day that it was most definitely not as promised. We then had to wait 18 days for a total refund, it was really terrible the way the whole situation and how i was dealt with. However, the property manager did assist with keeping communication open and then again helped me promptly with my request of receiving the full amount back after the 10days as originally was promised had lapsed , I felt some type of compensation should of been offered.
Overall the accomodation is good. We were only there for one night but comfortably fit our whole party of 11 people perfectly. The house is lovely and has everything you need. The outside however was a little disappointing - with hoses across drive way, spa and pool dirty and after a pretty heavy down pour - the biggest puddle you needed to cross to enter the house. No instruction on how to heat the spa either. Lucky it was winter!
Sonia was extremely accommodating with our stay and needs. The house itself was fantastic, as were the facilities. Only negative was the lack of utensils and general condiments you find in usual Holiday homes eg. No tea towels to do dishes with, knives weren't great. The Couches had Dog Hair all over them.
Not the relaxing and charming place we expected. Not clean at all!!!
The place was utterly dirty, with little to no equipment that you normally see in other similar holiday houses, there were not enough pillows or blankets and those we found were not clean. The BBQ and balcony were absolutely duty, the chairs , sofa , dish ware and almost everything else were eaither unvlean or dirty...
Pros:
- Great setup
- Well equipped kitchen
- Fantastic location close to the beach and not far from the shops
- Nice pool
Cons:
- It would be good to have floor mats in bathrooms as floor becomes wet and slippery