2/10 Horrible
chris l.
10 oct. 2019
Les points forts : Arrivée et emplacement
Les points faibles : Communication et exactitude de lâannonce
Stayed during track season; Security deposit held inappropriately
We stayed during track season. Location is very nice at the southern end of Saratoga Lake. Beautiful views from the main room and deck. House is in a quiet area; neighbor homes are close, so not entirely private. Convenient to shopping/food/Saratoga. Dock was present during our stay.
Unfortunately we are leaving a negative review due to dealings with the owner. He will ask that you sign a contract listing exact names, addresses, and ages of all guests. He clearly states an 8 guest maximum.  He will ask for additional "security"deposit outside of VRBO (in addition to cleaning fee and VRBO insurance he requires). For three days we had 10 people in the home (7 adults). He called on our second day to inquire about this (informed us that he has an external security camera which he views when guests are there) and we did not hide this fact. He asked for ~9% extra payment which was sent. Suspect he will reference  this in response
Home is older. We disagree that it is "meticulously maintained". Exposed wiring where doorbell once was. Exposed plumbing in bathrooms. Unfinished construction left above steps. Refitted showers not finished.
There are non-functional vehicles throughout the property (2 cars, 2 boats, 1 airplane) which are clearly visible in listing photo. Kitchen appliances are newer; Kitchenware is old and soiled. Â
Air conditioning is inadequate. Owner remotely locked at 74 degrees, and informed us that the system "can't keep up". He advised that we close shades and windows. On days in the the 80s, inside home was high 70s.Â
Only TV in main room, only most basic channels (no CNN, ESPN, etc).
Neighbor dog was noted on property a number of times. Did not hear the dog barking. It was seen urinating on this property's external steps. We had to remove dog poop from lawn during stay. We did not have any pets with us.
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Despite above, we had a nice week. Â One week after leaving was told that he intends to keep entire 10% deposit; 9% Â (extra) for "extra guests" that we had already paid for.
He has created a false claim of "making too much garbage" for which he is charging extra money. Falsely accused us of not putting garbage out when required, which we certainly did.  Â
He will claim that our guests stayed longer than he approved. We had 2 extra adults stay for 4 nights, for which he has kept an extra 15% payment. Has used our "security deposit" as additional revenue for extra guests.
We left no damage to this property in any way.
chris l.
Séjour de 7 nuits en août 2019
