Cottage à côté du Holland State Park

We are sorry to hear that the weather impacted your vacation. While we have no control over seasonal weather events, we always strive to provide a comfortable stay for our guests. We were available to assist with any issues regarding the property, and we regret that your family matters prevented you from enjoying your stay to the fullest."

Dear [Guest's Name], Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Following your review, we conducted a thorough inspection of the cottage. We found no evidence of ants or pest activity, and all bunk bed supports were intact and fully functional. We always strive to maintain a clean, safe, and comfortable environment for our guests, and we take any concerns very seriously. We genuinely value guest input, as it helps us continue improving. While we regret that your experience wasn't what you had hoped for, we remain committed to providing a quality stay for all our visitors. Sincerely, Craig Hill

Thank you for taking the time to provide your feedback on your recent stay. We are sorry to hear that some aspects of your visit did not meet your expectations, as we strive to provide a comfortable and pristine environment for all our guests. We take all guest comments seriously and have addressed the points raised: * Mattress Comfort: We understand that mattress firmness is highly subjective and a matter of personal preference; what feels comfortable to one guest might feel lumpy to another. We regularly inspect and maintain our beds, but we have noted your comments and will continue to monitor the mattress's condition. * Cleanliness Concerns: Cleanliness is a top priority, and our professional staff follows a meticulous, multi-point cleaning protocol before every arrival, including a full sanitization of all bathrooms and floors. We checked the property immediately after your departure and found no issues with sticky floors or unclean bathtubs. We wish you had reached out to us during your stay, as we would have gladly sent our cleaning team back to address any overlooked spots right away. We appreciate you bringing these items to our attention as it helps us ensure the highest standards for future visitors. We are always available via phone or message during a guest's stay to resolve any concerns immediately and make your time with us as enjoyable as possible.