Superbe maison de ville récemment rénovée dans le centre de St Ives avec jardin et parking fermé

Hi Michael very pleased that you enjoyed your stay and we look forward to welcoming again some day, best wishes Sophie and Mark

thank you so much Jakub it was our pleasure, rgds Mark and Sophie

Thank you so much Geoff - we really appreciate the review and we'd be really delighted to welcome you again to Hillside. I know that the weather wasn't ideal that week but hope you managed to get some good sunshine at points and so glad you enjoyed staying at the house. Best wishes Mark and Sophie

Thank you Mark, so pleased you enjoyed your stay, such good guests and we would absolutely love to welcome you back again, Best wishes Sophie and Mark

Dear Ann-Marir, we just wanted to say a very heartfelt thank you for the lovely review. It was an absolute pleasure to have you at Hillside and of course we hope to see you again! Thank you again for being such great guests and we are delighted that you had such a great stay. Sincerest thanks and best wishes to you and your family, Sophie & Mark x

Thank you so much Angela - this is such a lovely thing to see and we absolutely, 100% loved having you as our guests at Hillside; you were a pleasure to host and we will be very happy to welcome you back. It really is appreciated from our side that you took time to review us and to comment on the house itself and our approach to hosting too. We wish you a wonderful summer and we look forward to seeing you again! Best wishes Sophie and Mark x

Dear Jacquie, Thank you so much for the review, we're really glad that you all enjoyed the house. Interesting suggestion for the garden - it would certainly add even more fun to BBQs! We'll look into it! Look forward to welcoming you back to Hillside next year. All the best, Mark & Sophie

So pleased to hear this Wendy and we would be delighted to host you again in the future. Many thanks Mark and Sophie

We are very disappointed to read your review Susan. We consistently strive to deliver a great guest experience and our reviews have consistently been positive, both on this platform and direct to us as owners. We responded immediately to your initial concerns (at 1am local time in our part of the world) about the garden in respect of seagull mess on our outside furniture and on the windows, which we had cleaned before your arrival and then again on the first morning of your stay. In terms of facilities and the house itself we make it very clear in the house description that Hillside has 2 spiral staircases as well as conventional stairs, and that the former may be an issue for some potential guests so we always try to be clear and transparent before any guests decide to book with us. We have yet to have complaints until now. Similarly, the house description makes it abundantly clear that the top floor bedroom is in the roofline/eaves and that it's accessed via a spiral staircase - and that for many of our guests it's a favourite space with privacy and stunning views across the harbour. Hillside has not one but two living areas so we do not feel that there is insufficient room for guests to relax. There are also 4 bathrooms in all at the house, 2 standup showers, the others showers over baths or with shower attachments and we have yet to be told that they are too small, but we acknowledge your concerns. We are also proud that 99% of our guests enjoy their stay and the vast majority of reviews on this platform are testament to that. We will always endeavour to give those guests that choose to book with us, including returning guests, a memorable and enjoyable holiday in a beautiful Victorian home in a great location that will always be special to our family and for many guests. Service matters to us.. We are sorry to hear about your experience and trust that you will find more suitable accommodation for your needs in future.

Kristien - thank you for your lovely review and most importantly we loved having you at Hillside. So glad it all worked out and the weather was kind too. We were rather jealous! Please come again you’re always welcome ! Best wishes Sophie and Mark

Hi Vincent, excellent! V pleased that you had a great holiday at Hillside. Best wishes Sophie and Mark

Dear Stefan thank you for a great review and we are delighted you enjoyed the Hillside experience. Please do come again you are always most welcome. Best wishes Mark and Sophie

Dear Richard, we were absolutely delighted that you and your family chose Hillside for a 2 week vacation. I believe you had some great weather during that time and enjoyed some lovely days out and around St Ives. Most importantly, we really appreciated the feedback and communication we had with you before, during and after your stay and that your family really enjoyed the experience at Hillside. We would, of course, be absolutely delighted to welcome such a lovely family back to Hillside again in the future. With thanks and best wishes Mark & Sophie

Dear Sarah your lovely review was very much appreciated by us. Most importantly we are delighted that you enjoyed your stay at Hillside and also that you had a great time in St Ives. So glad that the house location, parking and facilities at Hillside all met with your approval. We would of course be delighted to see you again in future! Many thanks for taking the time to give us your review. It means a lot to us. With best wishes Sophie & Mark

Dear Claire, thank you for such a wonderful review which means so much to us. We loved having you and your family at Hillside and would be absolutely delighted to have you stay at Hillside again. Thank you so much ! Mark & Sophie x

Thank you Cornelia, many thanks for taking the time to submit a review and so glad you liked Samphire and had a good time in St Ives with all it has to offer. Please come and stay at our apartment anytime in future ! best wishes Mark & Sophie

Hi Jayne many thanks for the review and we are delighted that you and your family enjoyed staying at Hillside and in St Ives. We would be happy to welcome you back to Hillside at any time ! Sincerely, Mark and Sophie

Thank you so much for the kind review Phillipa and for staying at Hillside. Glad you enjoyed it and it was a pleasure to have you and your family as our guests. On the issue of hanging space we haven’t had any comments before on that but we do appreciate the feedback. As well as the existing built in closets snd storage for folded clothes in the bedrooms we are going to add a new walk-in wardrobe in Bedroom 3 later this year. This would add additional hanging capacity and maximise the space in that area, given how popular this room is with our guests with the outside balcony affording great views across the harbour and ocean. We’d be delighted to have you stay with us anytime and we thank you for taking the time for giving us such a positive review.

Thanks so much Gina, very touched by your kind remarks - you were such a lovely guest and we loved having you stay with us. We appreciate that you came a very long way to stay in St Ives and we were really keen to make sure that you and your family enjoyed it; glad it worked out and that you loved the house. Agree - the views from different aspects of the house are great at different times of day, different seasons. We are so just glad you liked being there. It goes without saying we'd love to have you back! Thanks for being such a great guest. All the best, Mark & Sophie x

Dear Kerrie, Thank you so much for your extremely lovely words - we are thrilled you had a wonderful holiday and enjoyed staying at Hillside! Thanks again for choosing us for your special holiday, and we are very much looking forward to welcoming you and your family back on your next trip to St Ives! All the best, Sophie & Mark

Dear Ingrid, we're so pleased that you and your family enjoyed your holiday at Hillside! Thanks for the kind words about the house, and we would be delighted to welcome you back on your next trip to St Ives. Enjoy the rest of the summer! Best wishes, Mark & Sophie

Dear John, Many thanks indeed for your kind words. We are delighted that you and your family liked Hillside and we would love to see you again in the future. Best wishes Mark & Sophie