Maison de luxe 3BD + Den + Hot Tub + ski in / out

Please disregard this message as it is clearly an attempt to downgrade our property. We've had close to 100 guest groups for the last 11 years and only two or three complaints from the mattress hardness. Clearly some people have back issues and certain mattresses are not good for them, but since 98% of the time this is not an issue I would ignore this. The complaint for the hot tub is also not true. I always warn the guests about the hot tub in the summer before they book. Here is my communication with this particular guest on that: " Hi Thomasina, Please know that there is no hot tub in the summer. Let me know if you are still interested. Regards D..." and here is the reply: " Hi there. Oh yes we would still love to stay at your place." So, how can you still love to do something and then complain about it? 3. This diaper story is not true, and not possible to verify, so I will ignore it entirely. I have a private email from this guest about the diaper from before she posted her review, and usually when you get such email, you know the guest is looking for some refund. It is a simple blackmail and I never reply to those.