Appartement avec jardin

Hello madam, thank you for your kindness, you've been very pleasant guests to host.

Dear Mrs Angela, thank you for your feedback, I'm glad you had a great stay in our home! As stated in the adv page and then again in our emails, we ask for the "late check-in fee (30€ between 9pm and midnight, 50€ after midnight)" only after 9pm, during the day we do not ask anything for this service. I didn't know you had this bad feeling since you agreed with the terms of the booking and you didn't mention it to me. If you had told me about WiFi, I would have turned the router off and on again, sorry! Best Regards, Maria Chiara

Thank you so much for your kindness!! We hope to host you again! (^_^)

Thank you so much, it was a pleasure to host you, your wife and Peanut!!

Hello sir, the a/c policy is clearly stated where Homeaway template shows it, in the "rates" section on the advert page; as I explained to you extensively, though, we usually only ask for a refundable deposit of 20€ just to prevent misuses and don't even charge the consumption itself, since the machine is very efficient. I asked you several times if you agreed on that and you always answered you didn't want to. About the wifi, we came the moment you told us and it was working fine: I even showed to you that on my device the connection was good and you aknowledged that. Probably your device had some weird DNS settings; lamentably we can't do anything about that. I'm sorry if you found the mattresses uncomfortable; I suppose that above a certain weight some more support is welcome, but we have to choose standard mattresses for all ranges of builds. We'll buy new ones this Autumn, though, thanks for your advice. There are 5 chairs and 1 armchair in the apartment, exactly as shown in the pictures: I'm sorry if you expected more furniture, we provide plenty of pictures exactly to show how the apartment is and to prevent false expectations. The hot water is provided by a gas boiler; it is simply impossible to run out of hot water because the boiler keeps warming water as long as you keep the hot water tap open. I don't undestand where this complaint comes from, to be honest. I'm really sorry you had such an awful stay with us: probably most of the inconveniences could have solved more easily had you taken a mobile phone with you, like upon arrival, when you got lost after parking your car, not finding neither of the 2 public transport ticket offices, and arrived already upset at the pick-up.