We arrived late and the person who was supposed to meet us had been waiting even though we told our contact that we would arrive after 3:00 p.m. and would call when we arrived. The young man, Alessandro, was so rude and insulting that if I had not paid a deposit I would have left him on the street and found a hotel. When he and I arrived, since he would not wait for my 84-year old companion who I had to leave at the foot of a bridge, the place was dirty (I took photos but do not know how to attach them to this review). The kitchen sink had old food in it, the shower stall was moldy and there were dust bunnies around the house. The covers on the furniture in the living room were so dirty we never even sat in there. It was a real disappointment for me and I do not know what someone else would have done who did not speak Italian since the young man was not forthcoming at all. I was very upset with my experience, especially when I returned to the house on our last day, after taking my friend to the train station with her luggage to wait while I returned to get mine and found the cleaning lady in the apartment with the TV blasting away. I couldn't understand why they were so quick to get the place cleaned (it was not yet 11:00 a.m.) when it was so dirty when we arrived. I will be happy to send photos when I figure out how to send them from my tablet.