Cabine sur mesure sur l'île de Lopez avec accès à la plage # PPROV0-18-0047

Thank you! We are so glad you had a wonderful anniversary stay! Cheers! Ingrid

So glad you enjoyed your stay! Hope to have you all again 🌞

I am so glad you enjoyed your stay and family. Cheers! Ingrid

Thank you for taking the time to leave a review. We appreciate all feedback and would like to provide some additional context for future guests. We're glad you enjoyed the updated kitchen, large deck, and BBQ. Regarding the hot tub, we understand your disappointment. Unfortunately, an unexpected equipment failure occurred just before your arrival. We immediately ordered the necessary replacement part, but once it was installed, a second issue was discovered that required another part. As soon as we became aware of the possibility that the hot tub would not be available, we notified you before your stay and offered to cancel your reservation so you could find alternate accommodations if you preferred. You chose to keep your reservation, and we also waived the additional guest fee as a gesture of goodwill. The repair was completed shortly after your stay. We also want to clarify the cabin layout. Our listing describes the cabin as an open European-style studio with only the bathroom having a door. It includes one queen bed and two twin beds in the same open living space. We strive to describe the layout accurately so guests know exactly what to expect before booking. The neighboring cabin under construction is a temporary project. Out of respect for your stay, we stopped all construction activity while you were at the property. We also recently completed a full remodel of this cabin and had not yet adjusted our pricing to reflect those improvements. Regarding the security cameras, they are exterior cameras only and are used solely for the safety and security of the property. They do not record or monitor the interior of the cabin under any circumstances. They were installed after repeated incidents involving unauthorized visitors entering the property and using the hot tub, leaving it contaminated and unusable for arriving guests despite recent maintenance. The cameras help us protect both the property and the experience of our registered guests. Their presence is disclosed in our listing. We work hard to provide a great experience, and we're proud that the vast majority of our guests have rated us 10/10. While we're sorry that circumstances beyond our control affected your visit, we appreciate your comments and will continue looking for ways to make our listing even clearer for future guests.

Thank you for taking the time to write the positive! So appreciated:) Cheers! Ingrid

Thank you for the kind words, I am so happy to share my little piece of heaven! Hope to have you again soon 😊 Cheers! Ingrid