Grande Maison à Petworth - Idéale Groupes & Accès Facile à DC

Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet your expectations. This is certainly not the experience I want my guests to have. I do want to share some context, as several of the concerns mentioned were not reported during your stay and were raised for the first time in the review. Had I known about them while you were there, I would have been happy to send someone over to inspect and address anything that needed attention right away. Regarding your arrival, the home was still being prepared when you arrived, and I communicated this at the time. I understand that waiting was inconvenient, and I apologize for that experience. I also appreciate the opportunity to clarify that the listing provides details about the home's layout, parking, amenities, and accommodations, along with photos so guests can have a clear understanding of the property before booking. I have also shared the concerns from your review with the cleaners so we can take another look at the property and make sure everything is in good order. My goal is always to provide a comfortable, clean, and accurately represented home while being available to help whenever something comes up. Thank you again for sharing your experience, and I wish you and your family safe and pleasant travels ahead.