Évasion à Shadow Mountain Village | 2 salons, terrasse et jardin | À pied du sentier

Hi Elizabeth, Thank you for bringing this to our attention, and we're sorry to hear this affected your stay. We take reports like this seriously and had a licensed pest control vendor service the property as a precaution. We appreciate your patience, and we hope you'll give us another opportunity to provide a better experience in the future. -Casago Team

Thank you so much for your thoughtful review, Jessica! We’re really happy to hear you enjoyed the spacious layout, the updated bathrooms, and the natural light throughout the home. It’s great to know the new couches and views added to your comfort during your stay. We also truly appreciate your constructive feedback regarding the yard condition, patio furniture, and kitchen essentials. Suggestions like these are very helpful, and we will share them with our team and owner for review and improvement. We’re glad you had a great overall stay and enjoyed your time with us. We’d love to host you again in the future!

Latessa, we appreciate you taking the time to share your valuable feedback with us. We hope to host you again.

Thank you, Alyssa, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Hello Barbara! Thank you for taking the time to send your feedback to us. We are pleased that you have chosen our home for your stay. We are sorry if the size of our downstairs bathroom did not meet your standards, and we hope everything is working well for you. We genuinely look forward to the opportunity to host you again. Thank you for choosing to stay with us.

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We will use your feedback and experience to help create a more positive environment in this home moving forward, and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future.

Thank you for your feedback regarding your recent stay, Suze. We're glad to hear that you found the interior of the home nicely decorated and comfortable. However, we sincerely apologize for the maintenance issues you encountered, particularly with the exposed nails and the missing hinge on the door. It’s concerning to hear that these issues were not addressed promptly, and we appreciate you bringing them to our attention. We also acknowledge your comments about the exterior upkeep and the outdoor furniture. Your insights are valuable, and we will ensure that our maintenance team reviews these areas for improvement. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.

Paula, thank you for sharing your experience, we're delighted that our home was a perfect fit for your large party! It's great to know you found it comfortable and accommodating and that you enjoyed the views. That said, we apologize for the areas you found needing some TLC. Our local manager will discuss replacing the pots and pans with the homeowner. Additionally, they addressed the nails and safety of the bed and will discuss potentially replacing the bunk beds. We enjoyed having you as our guest and we hope to host you again.

Thank you for your kind comments about the home, layout, and location. We’re so glad you enjoyed the neighborhood and overall design of the property. We do want to clarify a few important points regarding the concerns mentioned. During the stay, the only issue that was reported to us was the bunk bed slats. Our operations team did, in fact, attempt to call to address the concern, but we did not receive a returned call and were unable to connect further. We would have welcomed the opportunity to resolve that during your stay. The additional cleanliness concerns noted in your review, including linens, dishes, and trash, were not reported to Vacasa or our local staff at the time. Had we been made aware, we would have promptly sent the appropriate team members to inspect and correct any deficiencies. We take cleanliness standards very seriously and rely on communication during a stay so we can make things right in real time. We understand how frustrating a delayed readiness at check-in can feel after a long travel day, especially with children, and we apologize for that inconvenience. We truly appreciate your feedback and the positive remarks about the home itself. Our goal is always to provide both a beautiful property and a smooth, responsive guest experience, and we regret that we did not have the opportunity to address these concerns while you were onsite.

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.

Hi Tassandra, Thank you for your 4-star rating! We truly appreciate you choosing to stay with us and taking the time to share your feedback. We’re glad to have hosted you and hope to welcome you back again for another enjoyable stay! 😊 -Casago team