Kiss the Lake - Maison au bord du lac au cœur de Deep [Creek Lake

Thank you for the detailed and positive review of our property Meaghan. We're delighted to hear that you and your family had a wonderful experience during your stay. Your feedback regarding the well-maintained property, clean house, and functional amenities is greatly appreciated. We strive to provide a comfortable and enjoyable environment for all our guests, and it's rewarding to know that we succeeded in meeting your expectations. We look forward to welcoming you back in the future. Madison, Railey Vacations

We appreciate your honest feedback, Kristina, and are glad to hear that the benefits of the property outweighed the drawbacks for your family. Your insights about the noise, backyard conditions, and Wi-Fi will be helpful for us to address and improve the experience for future guests. We're pleased that overall you enjoyed the spaciousness, amenities, and convenient location. Your review will help us enhance the property to better meet the needs of our customers. We value your business and hope you'll consider staying with us again in the future. Madison, Railey Vacations

Hi Hillary! We appreciate you taking the time out to leave us with your feedback. Our Travel Party list is in place for a multitude of reasons. The main reason, in which this list will benefit you as well, is that if you’ve accepted the travel insurance and need to make a claim for any reason, the travel insurance company may only cover those members that are listed on your travel party list in a claim. This list is also in place to ensure our travelers are not planning a vacation larger than the capacity of the home they’ve rented. The maximum occupancy of a home is determined by the county licensing authority and we must ensure this limit is enforced. We ask that you please abide by the maximum occupancy number for the home you’ve rented at all times. We would also like to mention that for the timeline/ cancellation policy you will get a 1st notice, a 2nd notice, and a final/cancellation notice. Those can be very close together based on the timeline we need the data. Contracts are due within 48 hours after booking; and unfortunately we can’t hold a property off the market longer than 48 hours without potential financial loss (ex. if a guest were to decide to cancel their stay closer to arrival because we didn’t do our due diligence to ensure contracts were signed). Once the contract is signed and the first payment is successful, we typically won’t send another email until closer to arrival when a final payment is due, and their arrival details are ready. We sincerely apologize for any confusion or frustration caused and we do hope that we can have another opportunity to rent to you again in the future to provide a better rental experience overall. Madison, Railey Vacations

Hello Rafael- Thanks for sharing! How wonderful that your Christmas stay was a hit! We hope to see you again soon. All the best, Railey Vacations