Chalet au Bord du Ruisseau, Pour 6 Personnes

Thanks for the review! We’re glad the location worked well for your ski trip to Palisades. Hope to host you again for your next adventure!

We strive to provide every guest with a great experience and appreciate feedback that helps us improve. The amenity access issue mentioned in this review was the result of the HOA updating its access cards without our knowledge. Once we became aware of the problem, we did everything we could to resolve it, but because the HOA office was closed for the weekend, we were unable to obtain a replacement until it reopened. We have since replaced the amenity pass and now keep a spare card at our office to ensure future guests have uninterrupted access to the pool, clubhouse, pickleball courts, and other community amenities. We've also addressed the housekeeping concerns with our team to ensure the home meets our cleanliness standards, and while mountain internet service can occasionally be slower than in urban areas, we continue to monitor the connection and work with our provider when needed. We're always looking for ways to improve and appreciate feedback that helps us provide a better experience for future guests. Thank you for the note about the address and property map — we’ll clarify directions and check‑in instructions in the listing to avoid future confusion. Please send a message through Vrbo with any additional details or photos (dates of stay, photos of the issues) so we can fully investigate and follow up through the platform. Your feedback helps us improve.

Thank you for your rating and for choosing Grand Welcome North Lake Tahoe. We hope you enjoyed your stay. If anything fell short, please share details via your Vrbo message so we can address it and improve. We’d welcome the chance to host you again.