Décor raffiné de l'île ~ 10 personnes ~ 812 Mariners Club

Thank you for taking the time to review. Return and let us host your next stay.

And thank you for being lovely guests!

Can't wait for you to return! Great guests!

Thank you for your review, Eric! Please come back soon!

Thank you for your feedback. We immediately inspected the furnishings you mentioned and did not note a smell...they were recently cleaned so perhaps it was the cleaning chemical smell you experienced. Thank you again...we appreciate all feedback to keep us at the top of our game and customer service.

How wonderful it is to read your review of 812 Mariners club, Michelle! We look forward to greeting you upon your return!

Thank you for the review, Nicole. We are working on getting the tiles replaced at the front entry and the stairs...finding the time between guests and when the contractor is available has proven to be quite a feat! As for the bar and grill...unfortunately, this is not a possibility as it is a residential community as opposed to a commercial one where that might be an option. We are hoping the adjacent restaurant and bar that were taken by Hurricane Irma will one day be rebuilt. In the meantime, we hope you took advantage of the many restaurants and bars within minutes of Mariners Club! Come back soon!

We were happy your request to extend your stay due to Hurricane Irma could be worked out with the owner's scheduled time to occupy their townhouse, Ian. And we are very happy you and your family enjoyed your stay and to see your intention is to return! We'll leave the lights on for you :)

We're always disappointed when a guest does not experience the 5-star stay we strive for. You are correct...several pieces of furniture have been replaced with new - we do our best to get a photographer in to update the photos as quickly as possible however that’s not always possible. To address your maintenance comments, the bracket for the dishwasher has been replaced and the guide on bifold closet door, which simply came out of the rail, was put back in. These items could have been addressed promptly, along with your concerns on the toilet and kitchenette sink, by the maintenance man we sent but you turned away. As to the 'dirty floors' you describe, first let me say cleaning is our #1 priority. While the cleaning company we contract with is very good, they are not perfect. What we find helpful...especially when there are 10 guests as you had...that everyone takes their shoes off at the door. Our soil is quite sandy - and especially in these hot summer months, the oils from the pavement make the dirt and sand stick to the bottom of your shoes more than ever. The photos you sent of your feet clearly show others in your party with their shoes on so that will happen. We do hope there were some bright spots in your week's stay and that all had a safe and uneventful trip home.

We are delighted you had a fun time visiting Key Largo and Mariners Club in particular! I forwarded the cleaning company your comments and apologize. We do encourage guests at check-in, as well as by post in the rental units, to let us know immediately if there are any issues so we have the opportunity to make it right. Cleanliness is our #1 priority and in the rare instance we have an oversight in that area, the cleaning service is quick to respond. The homeowner has also been forwarded your comments so they can assess and address. Again, thank you...we value our guest's input!

Thank you for taking the time for your detailed review. As Covid seems to be an excuse for everything these days getting parts, replacements and repairs for appliances has been a real challenge but the appliance issues have been taken care of. A note about the starter pack of supplies - as explained in the emails leading up to a guest’s arrival, only a starter pack supplies are provided as our units are self catered. In other words, there’s enough to get you started and for the remainder of your stay guests provide for themselves. We are happy to know you enjoyed your stay overall.