Retraite accueillante 3 chambres avec vue montagne – À quelques minutes de l'entrée nord-est de Yellowstone

Thank you, Wade, for letting us know you enjoyed your time here. We appreciate you're choosing to stay with us.

We were very surprised by this review because these guests never actually stayed in The Ridge, the property this review is posted under. The guests advised us they might arrive late, so we provided detailed contactless check-in instructions. Those instructions directed them to our separate Triplex property via Harris Street, identified their accommodation as The Ridge, stated that it was the middle unit, and explained that a sign beside the door reads “The Ridge.” The instructions also advised that, if they had any difficulty after the office closed, information for obtaining immediate 24/7 assistance was posted on the lodge door. Unfortunately, the guests instead entered Cabin #5, a completely different rental located in another area of our property. The Ridge and Cabin #5 are not located near one another and have entirely different directions. We discovered the mistake the following day when our housekeepers found their belongings in Cabin #5, which was scheduled for another arriving guest. We immediately tried to contact the guests by phone and text and also placed a written notice directly on the door of Cabin #5 asking them to come to the office. We received no response. Rather than move their belongings without permission, we upgraded the incoming guests to The Ridge and allowed this party to remain undisturbed in Cabin #5 for their second night. They departed the following morning without ever contacting us. Most importantly, the comments in this review regarding

Thank you for your feedback. We’re glad you enjoyed your stay and appreciate you taking the time to share your thoughts. For future guests, we provide a complete set of kitchen supplies in this unit, including serving for 8, serving spoons, large utensils, can openers, barbecue utensils, and any other items you would need in your own home. That said, we understand that every guest has different preferences, and we’ll certainly review what’s stocked to see if there’s anything additional that could make the kitchen even more convenient.

Thank you for your 5-star review! We truly appreciate your stay and are so glad you chose Antlers Lodge. We hope to welcome you back to Cooke City again soon!