6/10 Satisfaisant
Chapin S.
18 avr. 2024
Les points forts : Propreté, arrivée, emplacement
Room for Improvements
TLDR: Oir group wouldn’t stay here again.
Pros: Communication prior to check in was good and the host tried to resolve issues as they came up, though they were not resolved (see hot tub issue in Cons below). The place is large and roomy, and most of the space was clean and well-furnished.
Cons: It needs work. The hot tub did not work and was left dirty and unheated. The host tried to resolve this, someone came and cleaned it but after 8+ hours of leaving the heat up, the tub never heated past 89 degrees on a mild day. Some of our guests said their beds were comfy, while two couples did not (upstairs rooms)— old/cheap beds and pillows on what felt like very used sheets, and towels were small and rough, etc., just not what we expected (and have received elsewhere) at this price point. Additionally, check in was confusing as we could not reach the host, and there were two nearly identical homes side by side so we did not know which unit was ours (not identified in check in information). Moreover, our unit was cold upon walk in (55 degrees). The shuffle board is a nice touch, but it’s more or less unusable, it’s busted up and has clearly had water damage, etc, to it. The downstairs door to exit was broken with no handle. Lastly, pre-check in the host requires you buy insurance, which is fine, though also requires a $1k deposit, which is held weeks after you checkout, so a bit unnecessary in my opinion, and have never experienced it with other rentals on this or any other app.
Chapin S.
Séjour de 2 nuits en mars 2024
