The Perfect Caribbean Escape for Up to 16 guests, just 7min from Jan Thiel Beach

Thank you for your detailed feedback. We truly appreciate you taking the time to share your experience, as it helps us continue improving. First and foremost, we are very sorry that your stay did not fully meet your expectations. Our goal is always to provide comfortable, and enjoyable experience for all our guests, and we regret that we fell short in your case. We would like to highlight that After your stay we completed major renovations to the property in March including a full replacement of the terrace around the pool. This upgrade was specifically done to improve both safety and overall guest comfort, and we are continuously investing in the property to maintain high standards. Regarding the issues you mentioned, we sincerely apologize for the inconvenience caused. Clear communication and transparency are extremely important to us, and we regret that certain details were not communicated to your satisfaction prior to arrival. We’ve updated the information since. We also take your comments about supplies and responsiveness very seriously and will use this feedback to improve our service and ensure better preparation for larger groups. At the same time, we are sorry that these concerns were not fully brought to our attention during your stay. Had we been aware in real time, we would have acted immediately to resolve the issues, as guest satisfaction is our top priority. We are always ready and committed to assisting guests promptly whenever needed. So if the local host doesn’t respond you can always message us via VRBO and we Will react promptly. We are continuously working hard to improve both the property and the overall guest experience, and feedback like yours plays an important role in that process. We genuinely regret that we did not have the opportunity to turn your experience around during your stay. Thank you again for your feedback, and we wish you all the best in your future travels.