La retraite paisible près de Birmingham

We always want our guests to have "5-Star Stays," so we take reviews very seriously. We attempted to contact James to understand what was meant by "updating of bedding mattresses," but without a reply could only guess. Guests have routinely commented that they sleep very well (the most recent said he "slept like a baby"), so we ruled out the actual mattresses. The sheets, pillowcases, blankets and bedspreads are practically brand new, so we don't think this was the issue. One mattress cover had a small stain that though regularly laundered wouldn't budge, so we replaced that with a new extra-thick cover. We appreciate guests communicating any concerns in person during their stay, so we can respond immediately and assure their complete satisfaction. We're very glad James plans to return, and trust we've responded to what was needed.