The unit fulfilled all our expectations. It was clean, comfortable, and quiet. In fact, I broke my leg about 5 days before our long planned trip, and I was very grateful for the handicap rails in the Master Bath. I would definitely stay in this unit again. My only "complaint" is that the window blinds in the master bedroom let in a great deal of light at night, particularly because there is a parking lot light nearby. As someone who has difficultly sleeping, if there were curtains that kept out the light, it would have been perfect.
We lived out on the deck. The view from the deck can't be beat, but the furniture at the table as shown in pictures have higher backs, not what is actually here. The chairs are so uncomfortable you cant sit for more than a few minutes in them. They are low back, wrapped with a 1/8 hard cord like material which leaves little indentations on your legs and back and there is no give to this material, no cushion. Who ever bought this furniture, bought for its look not comfort! My wife and I always pick where we stay by looking at the pictures to make sure the furniture would be comfortable to sit and relax. The inside furniture and beds are comfortable.When we arrived we wanted to soak in the jacuzzi tub. When the jets were turned on black mold came out of the jets. They sent someone to fix it that evening. We really appreciated their fast response but I didn't feel comfortable getting back into it. There was also a huge cockroach in the bathroom, bummer no geckos. The people who work here are so nice and the grounds are beautiful. We Just LOVE the ocean sound and the waves right in front of you and the beautiful sunsets every night. This view can't be beat.
Aloha, and thank you for sharing your feedback about your stay. We’re glad you enjoyed the ocean views, sunsets, beautiful grounds, and the comfort of the interior furnishings, and we appreciate your kind words about our team.
We also apologize for the issue with the jacuzzi jets, we are glad our team responded promptly to the tub concern, we understand why the experience made you uncomfortable. We have shared your concerns with our team and have updated our cleaning check lists to ensure future guests do not encounter the same issues.
Mahalo for staying with us and for bringing these concerns to our attention.
Kona Coast Vacations
The location near the ocean was our favorite part, waves soothing and the sunset opportunities were amazing. Very relaxing and beautiful place to spend our vacation.
Aloha,
Thank you for the 5‑star rating and for staying at Kanaloa at Keauhou 2002. We’re glad you enjoyed your stay. We enjoyed hosting you and hope to welcome you back.
Mahalo,
Kona Coast Vacations