Immense manoir Pickleball~26 couchages~Piscine & spa

Thank you for the kind review! We’re glad the home gave your family room to gather and space to unwind. We’d love to host you again.

Thanks for the thoughtful review. We’re glad you enjoyed the property and that our team was responsive. Sorry the beds weren’t comfortable and the lawn wasn’t fully trimmed on arrival and that’s not the standard we aim for. We’ll add a clear property map to the listing and the welcome guide so future guests can find everything right away. I’ve shared your feedback with maintenance and housekeeping so we can evaluate the mattresses (and add toppers or replacements if needed) and make sure lawn care is completed before arrivals. We appreciate the recommendation and would love to welcome you back. Thanks again for staying with us

Thank you for the detailed feedback — and I’m very sorry your stay fell so far short of expectations. We appreciated being able to accommodate the early check-in and regret that the rest of your visit did not meet the standards we aim to provide. The issues you described — exposed outlets, loose shower handles (and the injury to a child), unsecured toilet seat, used bedding, dirty floors, sticky counters, missing supplies, and the condition of the hot tub and landscaping — are unacceptable and a safety concern. We addressed the situation during your stay by sending cleaning and maintenance teams and followed up afterward. Since your stay we have: - Completed a deep clean of the home and replaced/inspected all linens and bedding. - Scheduled a full service and sanitation of the hot tub. - Repaired or replaced loose shower handles, re-secured the master toilet seat, fixed cabinet hardware, and covered/examined electrical outlets for safety. - Repaired towel hardware, cleaned and treated kitchen surfaces, and restocked basic supplies. - Cleared landscaping, removed debris blocking the pool path, and confirmed safe access. - Implemented an enhanced pre-arrival inspection checklist to prevent these lapses going forward. We take safety and cleanliness very seriously and regret that we didn’t get it right for your stay. Thank you for calling these problems to our attention — your report is already helping us improve.

Thanks for the 5-star review! We're glad you enjoyed your stay at our property. We really appreciate you taking the time to leave feedback and hope to host you again down the road. Safe travels!