Escapade au bord du lac Hartwell

Hi DeLite, thank you so much for your feedback and for staying with us! We’re so happy to hear you enjoyed the peaceful lake view and that the home was well supplied for your stay. We also appreciate you bringing the upper deck to our attention. The night before your arrival we did experience some pretty harsh weather, which likely contributed to the deck not being up to our usual standards. We’ve already addressed this with our cleaner to make sure everything is fully checked prior to future arrivals. We also wanted to apologize for any miscommunication regarding check-in time. We did not realize you were requesting an early check-in, as we would have gladly accommodated an earlier arrival if the home was ready. We’re sorry for the confusion there. Thank you again for your feedback — we truly appreciate it and would love the opportunity to host you again in the future!

Hi there, thank you again for choosing our home and for taking the time to leave feedback. I’m so sorry for any inconvenience. We do charge an additional pet cleaning fee because our cleaners need to spend extra time making sure all pet hair and dander are removed, and that comforters and certain areas are professionally cleaned to keep the space hypoallergenic. This ensures that every guest after you—especially those with sensitivities—can enjoy a comfortable stay. We truly appreciate your understanding and hope to welcome you back in the future!

Hi Dustin, thank you for your feedback and for staying with us. I’m really glad you enjoyed the location, that’s one of our favorite parts of the property as well! I do want to sincerely apologize for the inconvenience regarding the air hockey table. We should have communicated that more clearly ahead of time, and we’ve since addressed it to avoid any confusion for future guests. Regarding the grill, we appreciate you bringing that to our attention. Our team has already been notified to ensure it’s thoroughly cleaned and functioning properly moving forward. Thank you as well for mentioning the neighboring dogs, we always want our guests (and their pets!) to feel safe and informed, so we’ll make sure to include clearer guidance about that in our listing. Currently there is no leash law. We truly appreciate your stay and your feedback as it helps us continue to improve the experience for future guests. Wishing you all the best in your future travels!

Thank you so much for taking the time to leave us a review. We take all reviews to heart and try to use them to continually improve our property. We heard you about the pillows and we have ordered new pillows for all the beds. Additionally we will start leaving more trash bags for our guests. Thank you for bringing that to our attention! I'm sorry you found the basement cold. We do have extra heaters in the basement to help on the cold days. We will remind out guests as to their location. The toilet was working as far as we knew. We sent a repairman out today to make sure it is fixed. We enjoyed hosting you. Again, Thank you for your feedback!