Bel apartement privé, au coeur de Venise, à proximité de la place Saint-Marc

Dear Guest, it is quite rare to receive such a nice Review without even asking. Our job is often thankless, people more easily find the time to write when they are not happy than when they are. This is why your Review is really really appreciated. Thank you very much. Andrea Astarte Owner&Manager

Dear Guest, thank u for your kind and positive Review. Unfortunately in every accomodation an issue can always happen. We do our best to prevent and in case quickly fix it. If we do not succeed and for this our guests suffer such kind of damage we are used to compensate them, as per your case. Obviously the (banal) issue has been fully solved and apart's AC finely works. Thank u again for your kindness. Andrea Property Manager

Dear Sheila, thank you for your review. We understand that this is conditioned on your being annoyed by the check-in. Unlike many others, we offer our guests a check-in service in person, with one of our collaborators who welcomes guests at the waterbus stop or wherever they arrive, and accompanies them to the apartment. This service is an added value because, in addition to simplifying the arrival, it allows us to give our guests a lot of information about the house, restaurants and shops in the area. For this reason, you were contacted two days before your arrival and asked for the estimated time. Based on your indications, the people who provide us with this service organize themselves. If then on the morning of check-in you anticipate your arrival by three hours (usually the guests, in this case, are late) it is not certain that the person in charge will be able to satisfy your request. In your case, however, your request was satisfied, and you did not wait even a minute. Therefore, I find your complaint specious and a bit childish. As for your other complaints (they are all just complaints), these are in line with the previous one. Reporting a whole series of small negative things without ever mentioning how much the apartment has to offer (for example the wonderful canal view, the Murano glass chandeliers, the original Venetian floors) really means that you are offended and want to do harm. Fortunately, your intention is so obvious that it is even useless to underline it. Despite this, as always, we will check your complaints and do our best to improve.

Dear Guest, thank u for your kind Review: I hope u won't be too defensive but it seems to be written by a child. Even if well explained (twice), u did not understand the difference between currency conversion rate and currency change fee applied by any Bank/Paypal or else when u change your currency to another. This is important to understand which kind of person wrote the Review (not really used to travel?). Then well, everything else goes with it: a pudding of supposed arguments, conjectures, unuseful suggestions. What I can say is just that everything in my apart finely works: Wi-Fi as well as TV, clothes washer and everything else. Concerning morning noise the apart is in the hearth of Venice and what u hear in the morning is just the light noise of the Town waking up around u. The front canal is usually just for gondolas and really quiet, maybe u found an exception due to extraordinary interventions in the nearby? Finally, despite to this miscellaneous of arguments I thank u for your overall positive evaluation and appreciation. Andrea, Owner and Manager.