Refuge Catalina au bord de la piscine 4 chambres 3 salles de bain

We take pride of taking care of our guests. Thanks for the opportunity to host you. See you next time.

Thank you for staying with us! Hope we have the opportunity to host you again

We are grateful. Thanks for staying with us. See you soon in the next trip!

Thanks Jason for staying with us. It was absolutely a great pleasure of having you. Look forward to seeing you next time you are in town!

Thanks Mark for staying with us. We look forward to having you again!

This is wonderful to hear, Brandan.Thanks for staying with us. Hope you will visit us again soon.

This is great to hear, Brandy. We enjoyed hosting you and your family, and we look forward to having you all again!

It was our pleasure of hosting you, David. Thanks for staying with us during this warm winter. We look forward to crossing paths with you again

This is wonderful to hear, Rebecca. Thanks for staying with us, and we look forward ou having you again!

We appreciate you, Fire, and will have a friendly talk with our neighbors about your feedback. We hope to host you in the future soon!

Thank you Daryl. We appreciate you and would very much look forward to having you in the next visit!

We are sorry that you have experienced these inconveniences during your long-term stay, Patricia. We wish to respond with just a few more facts here: (1) The technician we sent to check the hot water heater upon your request reported that it was actually functioning well, but it needs some time to send continuous hot water after you took back to back long-time showers (2) Our pool is outdoor and indeed attract leaves and debris during windy days. Our pool company cleans the pool every Wednesday and has taken care of it upon your request. (3) Our community maintenance crew had their scheduled landscaping and gas meter inspection, which was unfortunately out of our control. They recovered the gas and serviced the tree leaves in the front yard per our expedition request. With all being said, thank you, Patricia, for your observations, which we appreciate very much. We hope our quick remedy with our service vendors and the community service providers have made your stay comfortable. We welcome you to check back in our house again in the future, and we always welcome you to say with us again!

We are so happy to have you this summer season, Jose. Thank you for all the kudos sent our way. We look forward to your next visit soon!

It was absolutely a pleasure of having you, Angela. Thank you for staying with us. Hope we can host your work trip again in the future!

Thank you for the observations Kathy. We had sent our handyman to maintain all these areas upon receiving your comments, and now the leak and the tub are fixed. We wish to also point out that we do not have human pool cleaner serving the pool every day, but you did use the robot cleaner to clean the pool and it was great. We could not receive mails neither as the mailbox is not in use for vacation rentals. We disclosed all these on our listing page.

Thank you for your feedback. We take guest experience seriously, but your review unfortunately presents a very one-sided account that omits important context. Throughout your stay, our team responded promptly and worked quickly to address every concern you raised. Any maintenance or cleaning issues brought to our attention were remedied as soon as possible, including arranging service visits and providing additional items when requested. The temporary hot water issue, for example, was resolved as quickly as scheduling and parts availability allowed. It’s also important to note that many of the requests made during your stay were beyond standard expectations for a rental of this type, and we still made every effort to accommodate them. We strive to be responsive and helpful, but there are practical limits, especially when concerns are raised continuously and expectations shift throughout the stay. We regret that the home did not meet your expectations, but we stand by our responsiveness and commitment to resolving issues in a timely and professional manner. Future guests can be assured that we are attentive hosts who take action quickly whenever concerns arise.

Thanks Mike for staying with us and sending lots of love to our property. We look forward to your return next time!

Thank you Kathy for staying with us. It was our pleasure of having you too. We wish you all the best and continue to visiting us in the future