2/10 Horrible
victoria m.
31 déc. 2024
Les points forts : ArrivĂ©e et exactitude de lâannonce
Les points faibles : Propreté et communication
unprofessional and invasive experience
I had a deeply disappointing experience during my stay. When we arrived at 3:30 PM, the housekeeper was still cleaning the house, which was already unprofessional. On top of that, she was cooking and eating, which was both unacceptable and unsanitary. To make matters worse, she left a literal mountain of bed sheets and bath towels inside the washer and dryer. We had to remove them to wash our own clothes, and due to lack of space, we had to leave them in the living room.Things escalated on the morning of our checkout. I informed the host about an emergency, one of the kids needing a dentist visit and politely requested a 1 hour late checkout. The host agreed without issue. However, at 9 AM, while some of us were cooking breakfast in the kitchen and living room, the housekeeper entered the house without knocking or notifying us. This felt like a major invasion of privacy. Initially, we thought it was the group returning from the dentist because who else would enter without knocking?When we explained to the housekeeper that we had received an extension, she dismissed it outright, claiming it wasnât possible. It looked like the housekeeper and the host do not communicate. She insisted she needed the house by 11 AM, adding that we could leave our luggage but nothing else. She even called the host and began speaking negatively about us, accusing us of complaining and creating issues. At that point, we were so frustrated that we decided to leave immediately. Do not stay here!
victoria m.
Séjour de 4 nuits en décembre 2024
