2/10 Horrible
Kristen G.
10 avr. 2025
Les points forts : Arrivée et emplacement
Les points faibles : Propreté, communication, exactitude de l’annonce
Horrible experience
Rented this unit in September for our stay in March. Was notified 60 days prior to visit that this unit was not complete but should be done. Sharon was very helpful with holding another unit and keeping in contact over the update on the unit. 2 weeks prior we were told that the permits were not approved so Sharon gave us a unit that had been canceled. We were told the unit did not have an oven but did have a grill. Day before our departure we were told that the unit had scaffolding up and the balcony was boarded up. The rental company had no ideal of the situation and was going to dig in to see how long/what the project was. They did in fact tell us that the project was spackling and paint. They gave us a significant discount. We arrived to find all of the patio furniture in the living room. The boarded up balcony and taped off glass sliding doors was a huge bummer but expected from our 24 hour phone call notice. The next morning we woke to generators and Jack hammers at 7:40. We discovered this was a 5 week project the rental company knew nothing about. The exterminator came to spray which they also knew nothing of. The grill had also been removed from the property. All of the linens smelled of cigarettes even though the unit is smoke free. The entire thing was a huge disappointment. We ended up moving to an entirely different condo two days into our trip. We were refunded the days we did not stay and the cleaning fee and 1/2 of the two days we did stay.
Kristen G.
Séjour de 2 nuits en mars 2025
