2/10 Horrible
LaShanda M.
2 sept. 2025
âŒTravelers BewareâŒOur experience with this host was very disappointing. I would give zero stars if possible. I paid on Friday and reached out immediately but received no response until Tuesday, when I was asked to provide documentation for my service dog. For clarity, under federal law hosts may only ask if an animal is a service animal and what task it performsâdocumentation cannot be required.That same day, a family emergency arose and I asked about canceling our reservation. Unfortunately, my message was ignored. By Thursdayâless than 24 hours before check-inâI still had not received instructions. VRBO contacted the host directly, and only then did she respond, admitting she had read my messages but chose not to reply. A simple âsorry, cancellation is not possibleâ would have been far more professional.She also requested our vehicle information but withheld check-in instructions until the last moment. Ultimately, we received them at 12:30pm for a 3:30pm check-in, despite having a seven-hour drive.Clear, timely communication is essential for a positive travel experience. Sadly, this was not the case here.
LaShanda M.
Séjour de 2 nuits en août 2025