2/10 Horrible
Julie T.
1 sept. 2025
FRAUD/SCAM! Do NOT book this property! The location is listed as Turtle Bay Resort but the home a 10-minute drive from there. The non refundable policy means that once you realize you have been duped, you cannot get your money back.If dirty and cluttered is your vibe, this is the place for you. It looked like they were living there, forgot we were coming, and quickly packed a bag to leave. No guest book with instructions. No keys on the counter as instructed. When I messaged Vanessa that we were not comfortable staying there she responded, âI was there today and it looked great.â Look at the attached photos and decide if it looks great.We are trying to get VRBO to remove this fraudulent and dirty home from their website, but so far, it is still listed. We donât want another family, especially one with young children or a group who is short on funds to find themselves without accommodations late at night. Nearby hotels are 500-700/night. We needed two rooms, so we drove 90 minutes back to Waikiki for one night until we found a comparable condo in Turtle Bay.We had to spend an additional 2200 for a four-night stay. The host refused our request for a refund and not surprisingly, has not responded to VRBOâs calls and emails. This is easy money for a scam artist. VRBO says our cleanliness complaints are âminor.â We will let the pictures do the talking.We have filed a formal complaint against the host with the Hawaii Office of Consumer Protection.
Julie T.
Séjour de 4 nuits en août 2025