The Field House - Évasion paisible à Martha’s Vineyard avec vues sereines sur les champs

Thank you for your feedback, Frances. We’re sorry that our home did not meet your expectations. We were surprised to read that you felt the home was not ready to be rented, particularly given the extensive communication throughout your stay and our efforts to address each concern as it was raised. For clarification for future guests, our home has air-conditioning units in every bedroom as well as the main living area. The upstairs bunk room does not, due to the way the window opens. During Frances’s stay, one unit was reported as not having been installed during an unusually hot August week, and we responded immediately to install the unit. We were also concerned to read the comments regarding cleanliness, as our home is professionally cleaned between guests, and all bed linens and duvet covers had been freshly laundered immediately prior to this stay. When additional linens, washcloths, pillows, box fans, and air conditioning units were requested, we did our best to accommodate those requests promptly. As Frances noted, there was a musty odor in the basement during an exceptionally hot and humid stretch of summer weather. Martha’s Vineyard can be extremely humid in August, and while we continuously run a dehumidifier, we are already taking additional steps to address this. For context, the basement was occupied by 6 guests the week prior with no issues reported. The Field House is our much-loved family home, not a hotel, and we work very hard to make it comfortable, clean, and welcoming for the families who stay here. We understand that every guest has different expectations, and unfortunately, despite our best efforts throughout this stay, it became clear that our home was not the right fit for this particular group. We wish Frances and her family all the best.