Sunset Vistas 407W - Front de mer, 2 chambres, 2 salles de bain

Thank you for sharing your feedback. We understand how frustrating it can be to arrive and find items that need attention. We have shared your comments with our management team and are addressing the items noted. We value our guests’ feedback and are continually working to improve the property and guest experience.

We’re very sorry to hear about your experience upon arrival. We understand how frustrating it can be to encounter a challenge with the lock after a long day of travel. As soon as we were made aware of the problem, we were in touch with you by 7:00 a.m. the following morning and arrived at the property shortly thereafter to inspect the lock. Everything was fully operational at that time. We had multiple phone calls and text exchanges with you that morning to try to work through this challenge. To further assist, we also offered to provide a physical key to help avoid any potential concern with the smart lock during your stay. We have never experienced this with the lock, and the two bookings who stayed immediately after your reservation also had no trouble accessing the unit, so this appears to have been an isolated, one-time issue. The condo was ready and available for the remainder of your stay, and we even offered compensation for the first night plus an additional $100 as a goodwill gesture. We truly made every effort to resolve the matter quickly and ensure your satisfaction.