8/10 Bien
Karen W.
16 sept. 2025
Les points forts : PropretĂ©, arrivĂ©e, communication, emplacement et exactitude de lâannonce
We loved having our meals on the deck while watching activity on the lake. The place is conveniently located near stores and restaurants. The pool is just a couple doors down from where we stayed. While most information is located on the property managementâs portal, checkout information is sent in an email. Although we had booked our trip through Vrbo and received confirmation of our trip, we were caught off guard by an email from property management saying our reservation would be canceled and our deposit forfeited if we didnât sign a separate contract with them. We were further surprised to see within the contract that âsubstitutions to a different property reasonably comparable to the original property reserved, including size and location if and where possibleâ could occur if the original property is not available. Since we had planned our trip and activities based on the location of this property and Vrbo had confirmed our reservation, it was perplexing to be informed that that may change. The contract also stated, âThe property may be for sale and real estate showings may be required. Guest agrees to allow real estate agent access to the unit. Taylor-Made will attempt to provide guests with 24-hour notice when able to do so.â Over the years we have made multiple reservations using Vrbo and until the reservation for this property, we had never received âa binding legal contractâseparate from the Vrbo reservation. We loved the unit and its location.
Karen W.
Séjour de 6 nuits en août 2025
