The stay was decent, however, it was extremely hot as the ac was not allowed to be turned down below 72 degrees. We were cooking on the stove and the oven glass just fell out onto one of our friendsâ feet. The wrong gate code to the pools was given to us and we were unable to access the pools for several hours as our email and phone call went unanswered for several hours.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Perfect for 4, right by the pool and close proximity to River fun. Bonus that inflated inner tubes were included! The rental was close to everything in New Braunfels we needed and planned to do, including Schlitterbahn!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a good experience at the condo. Very clean, a/c worked, right by the pool.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great place to stay. My only advice is to bring paper towels and clothes soap as those are not provided.It is a wonderful place to stay, and the grounds are well kept, and there is lots of security keeping the rift raft out.
We appreciated having the river right next to us as well as the pool location, and that the unit had many river tubes for us to use. Only downside as there was no real enforceable way to ensure parking was enforced, as the first day my spot was taken by another car. Had to park in a blank space instead until the next day when the car left.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Good trip. Only major complaint is the unit needs a new router. The internet was nonexistent because of the router and the cell signal in the unit was bad.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My family with our college students enjoyed Spring Break at River City Resorts. The Waterwheel Condo overlooks one of the pools, and the resort sits on the banks of the Guadalupe River, is in walking distance of the Comal River, and is a short driving distance to downtown New Braunfels and Gruene. The condo is very spacious, nicely furnished, and clean. We had a great time and hope to return one day.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Great location but condo was dirty and is outdated. Some of the kitchen items were lacking and some unusable. Sofa and kitchen were ok but side living room chairs were like sitting on a rock. Spacious deck and the beds were comfortable. Rental agency was easy to deal with and we got in like a charm. Access to river different and enjoyable.
The property was easy to find & our condo was conveniently located near the elevator. It had good (Guadalupe) river access. The condo itself was very clean and spacious and decently stocked with what we needed. We also had convenient access to 1 of the pools and 2 of the hot tubs. The spacious balcony and table were great--used it to dry items and to eat dinner one night. Our only "complaints" aren't directed at our individual condo or its owner, but at the entire complex. There were plenty of empty (unmarked) parking spots, but only 2 parking passes (we had 3 vehicles). We wished there was an easier way to the river for our guests with mobility issues. If the property included a driving path, that would be perfect. And lastly, the pool and at least 1 of the hot tubs really needed to be cleaned. They were cloudy and smelled. But we would definitely stay here again.
The booking was confused. And required multiple conversations, the condo was not stocked...not even 8 plates as the booking was for. No soap for w/d, no bath supplies, not many pots or cooking supplies..not even baggies or salt and pepper. We have stayed at this condo site twice before..both were with the same exact group and the other condos were amazing and no issues...we will look for another venue next year.
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The condo was very clean and comfortable and very spacious. There was only one frying pan so I had to use a pot as a 2nd pan when cooking breakfast. The pool in front of the balcony is very very small but it is convenient and there is a larger pool toward the river. We didn't realize there were free tube rentals available until we got our check out instructions. I had to call the office because we were short 2 bracelets and the girl who answered was extremely nice, but the lady who brought them was extremely rude. Overall it was a great experience and I would definitely recommend this property.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This is our 3rd time visiting New Braunfels and our 2nd stay at Waterwheel with River City Resorts. Our stay was good but the condo could use some attention. There is peeling paint in master bath, cooking pans warped and not enough glasses for 6-8 guests. The guest bath had hair we cleaned around the base of wall and toothpaste all inside the medicine cabinet. There was food under the couch and dust on the dresser and nightstands in master bedroom. The pillows need to be replaced,ice maker is loud and doesn't work well and the pot holders needed to be washed before being used. There is no dresser/ chest for clothing in bedroom with 2 beds. We have stayed with River city resorts before and will use them again in the future but this unit was not what we experienced with them in the past.
Great location, close to the river and schlitterbahn. Very clean, comfortable beds.
Comfortable living space except two side chairs that were hard as rocks.
Great communication with the property manager.
Only complaint is that there were very few cooking supplies. Only one frying pan, a cookie sheet and some sauce pans. and just a couple cooking utensils. Was difficult to cook for a family with limited supplies.
Great place to stay in a great location on the river. Nice, clean and plenty of room in the condo. Large balcony overlooking the pool. Short walk to the river with outstanding sitting areas in the current. My son had a great time chasing and catching small fish.
Nice size condo, we had the 3 BR enough room for 5. I'd say it's too small for 8 people even though it says it could sleep 8. Hot tubs nice, pool by river is heated which was a bonus. We enjoyed walking along side the river. Kitchen utensils are sparingly and poor quality cooking pans if u plan on cooking (we made breakfast daily). Location was nice, new braunfels was great for going between San antonio and Austin
Book if you have adults no kids - not kid friendly at all
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were somewhat satisfied. Would I stay here again, probably not. Location was good, but it was more of an adult atmosphere rather than kids. In the evening adults drinking took over both pools so we really couldnât hang out at the pool, we didnât feel comfortable having the kids around all of that. Our first night we were kept up until 2 from drunk adults at the pool. Wouldnât book the condo again.
Great for the family escape, lots of greenies and open space and the pools are great for a family weekend getaway.
Very roomy.
Very clean and well decorated.
Check on and check out process was flawless.
Beds are very comfy and the balcony is pretty nice as its over looking the pool and is synced with the elevator area for ease of entrance for that heavy ice chest and large luggaage. .
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
it was ok. Thought that there might be a poster. I let managment know about an internal leak on a toilet, which wasn't a big deal. I hope it got fixed after we left.
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall experience was excellent, we had an amazing trip down the river and the weather was perfect. Resort was nice, no problems with our rooms during our stay. Would recommend this place to others. easy excess to river.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very nice condo and the property itself was very well maintained.
Choose a different unit and rental service provider
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The unit itself was great, plenty of room, but there were a couple big issues. First, the WiFi signal is awful and the unit needs a new router; the current one is outdated and we had to use a friend's WiFi hotspot. Second, the hot water heater or something must be broken. Any time we turned on hot water it smelled of sulfur/chemicals/rotten eggs; so we had to take ice cold showers during our entire stay. The rental service wants you to call the emergency maintenance person to come fix something (during your stay that's paid for) at the unit. We did not call them because we weren't about to waste half the day waiting or watching the person complete the job, and we weren't about to leave our belongings/valuables with some random individual. After sending an email to the rental service center upon checkout pertaining to the above issues, they didn't bat an eye or offer any kind of refund or credit, rather, they expected our group to sit and wait around for a maintenance man and waste half a day or more of our vacation. Great space, bad customer service and due diligence of checking these sorts of things before guest check-in.