6/10 Satisfaisant
alexandra z.
22 oct. 2023
Les points forts : Emplacement et exactitude de l’annonce
Would Expect More
Pros:
- Amazing location
- Stunning ocean view
Cons:
- The couch is seriously stained, not very inviting to sit on (my in-laws preferred the dining table chairs.)
- We initially couldn't find the washing machine and dryer, even though the owner had mentioned they were under the carport.
Unfortunately, my in-laws, for whom we booked the apartment, didn't have the best time:
On their arrival day, they were told about a water leak issue, and they had to go outside at night to open and close a valve to use water. We get that these things happen, but it was a bit of a bummer that the owner didn't get a plumber to fix it the same day. We found out about the leak early in the evening on the check-in day, and the plumber didn't show up until the next day. What's more, while the owner was nice on the phone and apologized for the trouble, they didn't offer a refund for that night, which we thought would've been fair.
Then, there was another hiccup when the code lock stopped working, and my in-laws got locked out one morning. The owner told them where to find a spare key, but it turned out there was no key because the cleaner had taken it by mistake. So, my in-laws had to wait for over an hour overall until the cleaner showed up and they could finally get in. Again, the owner didn't offer any compensation.
In the end, I reached out to the owner and asked for some compensation for these incidents. They agreed to waive the cleaning fee and give us a $100 refund.
alexandra z.
Séjour de 9 nuits en septembre 2023
