Experience a spacious 2-bedroom penthouse, at Castle PH15, perfect for up to 8 guests.

Thanks for your feedback!

Thank you for your review! We're happy to hear you loved the location, the amazing pool, and the easy beach access. Glad to know the valet parking was efficient as well. We’d love to host you again!

Thank you! We're so glad you enjoyed the gorgeous waterfront view. We hope to welcome you back for another relaxing stay!

Thank you so much for your review! We're delighted to hear that you found the property cozy and comfortable during your stay. It's always our goal to provide a welcoming and relaxing environment for our guests, and we're thrilled that you enjoyed it. We hope to have the pleasure of welcoming you back soon for another great experience!

Thank you for your review! We're so glad you and your family enjoyed the oceanfront location and the large pool. We appreciate your feedback about the AC and will continue working with the building management to improve the experience for our guests. It was a pleasure hosting you, and we hope to welcome you back soon!

Thank you for your feedback, and we truly appreciate your kind comments about the location and the property itself. We are sorry to hear that your stay did not meet expectations. However, we would like to clarify a few important points. Throughout your stay, we remained in communication with you and responded to your messages, including sending maintenance to address the A/C concern. The building’s A/C system is centrally managed, which can limit immediate on-site repairs, but we did take action as quickly as possible within those constraints. Regarding the ants, we addressed this promptly by arranging treatment, which is standard in a tropical climate like Miami, especially when food is left out. We understand that these issues were frustrating, but we did make consistent efforts to assist during your stay. We always encourage guests to allow us the opportunity to fully resolve concerns in real time so we can ensure a more comfortable experience. That said, we regret that your experience was impacted and appreciate your feedback, as it helps us continue improving.

Thank you for your feedback! We're happy to hear you enjoyed the location and views. We're sorry for the inconvenience with check-in and the blankets—we’ll follow up with our team to improve this for future guests. We appreciate your stay and hope to host you again!

Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness is extremely important to us, and it’s disappointing to learn that we missed the mark in your case. We wish you had reached out during your stay so we could have addressed these concerns immediately. Your comments are being shared with our cleaning team to ensure this doesn’t happen again.

Thank you for sharing your experience. We're very sorry to hear that the air conditioning was not functioning properly during your stay, especially in the summer heat. We understand how uncomfortable that must have been. While we are glad Vanessa was able to provide you with another apartment for sleeping, we apologize that the initial situation was not up to standard. Your feedback is important, and we are working to ensure that these issues are addressed promptly. Thank you for bringing this to our attention, and we hope you’ll consider staying with us again under better circumstances.

Thank you for your detailed feedback. While we’re glad to hear you enjoyed the views, the kitchen setup, and the double shower, we’re truly sorry that other aspects of your stay fell short of expectations. We take reports of odors very seriously, as all our units are cleaned and inspected before guest arrivals. We’ll be following up with our housekeeping and maintenance teams to recheck the unit and ensure any issues are properly addressed. The water pressure and AC concerns you mentioned are also being looked into immediately — we apologize for the discomfort and inconvenience you experienced. As for the valet, we understand how frustrating the wait times can be. Unfortunately, valet is managed independently by the building, but we do report all guest concerns in hopes of improving the service. We’re disappointed to hear you wouldn’t return, but we genuinely appreciate your feedback as it helps us improve. Thank you again for staying with us.

Gracias por tus comentarios y por ser un huésped frecuente. Lamentamos mucho que en esta ocasión la limpieza y el mantenimiento no hayan estado a la altura de tus expectativas. Nos tomamos muy en serio tus observaciones y ya estamos trabajando para mejorar tanto la limpieza como la actualización de las instalaciones. Nos alegra saber que aprecias la ubicación y el fácil acceso a la playa, y esperamos poder ofrecerte una mejor experiencia en tu próxima visita. ¡Gracias por tu paciencia y por ayudarnos a mejorar!

Thank you for your feedback. I’m sorry to hear your experience was so disappointing. If you’re willing to share more details about what went wrong, we’d appreciate it so we can address the issues properly and improve.