Silverberry Acres : grand refuge boisé avec jacuzzi et foyer, animaux acceptés

Thank you for staying at Silverberry Acres and for taking the time to share your feedback. We're so glad you found the home clean and that you had a memorable time with your family. The homeowner is always open to making improvements, and we’d love to hear more about what you felt needed attention so we can continue to enhance the guest experience. Our team is available around the clock and always happy to help before, during, and after a stay.

Thank you for your feedback and for choosing our vacation rental. We're delighted to hear that the property met all your needs and you had a relaxing and enjoyable stay. We apologize for any frustration caused regarding your misplaced items. We take such matters seriously and did conduct a thorough search of the property, including having two different inspectors check the specified areas. Unfortunately, the items were not found. We assure you that our housekeeping staff is committed to integrity and does not keep or discard guest belongings. We always strive to improve our service and appreciate your suggestion reminding guests to triple check all rooms before departure. We'll continue to work on ensuring a seamless experience for all our guests. Thank you again for your understanding and for highlighting the positives of your stay.

Good Afternoon, Dwayne, Thank you for reaching out to share your feedback about your October 3-6 stay at Silverberry Acres. While we always appreciate hearing from our guests, we were surprised to receive your message nearly two months after your departure. Our team contacted you the day after your arrival to ensure everything was going smoothly. When you mentioned the issue with the heat, we responded promptly, offering to send a professional right away. After further communication, an HVAC technician was on-site the same day. While they were unable to secure the necessary part during your stay, we immediately provided space heaters to ensure the home remained comfortable. We also followed up by call and text to ensure everything met your needs, but unfortunately, we did not hear back from you. We are disappointed to learn now that there were additional concerns during your stay. Our team is available 24/7, and it’s always our goal to address issues promptly and ensure our guests have a pleasant experience. If we had been made aware of these additional concerns, or your desire to move to a different property, during your visit, we would have been happy to take immediate steps to address these items. While unforeseen maintenance issues can arise, we do our best to respond promptly, as we did in this case. We value your loyalty and are saddened to hear your expectations were not met on this occasion. Your feedback will be shared with the team and the property owner to ensure continued improvements. Please feel free to reach out directly to our office if you would like to discuss this further. Mill Pond Realty