Waterpointe1 en bord de mer 604-3ch/2s - 6 couchages - Balcon - WIFI - TV - Piscine - Familial

We are happy you enjoyed your vacation. We appreciate you taking the time to leave feedback. Hope you have a great summer! Randy & Debbie House Happy Crab Vacations LLC

Thank you for your feedback. You are correct, the tub in the master bath is old and it was at one time a jetted tub in which the jets no longer work and it is simply advertised as a tub/shower combination, not a jacuzzi tub. As we discussed the night of your arrival the sheets did have a "pea" sized dark spot that was a permanent stain so we did change the sheets for you. Hope to have you back someday, have a great summer.

We are Happy Crab Vacations. We manage rentals for 38 owners who own vacation properties and live out of state. We have over 1700 online reviews from the major rental sites as well as our own website. Our goal is to make sure that the condos are clean, the appliances work, and that the guests have everything they need. All I can ask is that you read our reviews and disregard reviews like the one you have just read. Pictures are not deceiving. They are current, less than 6 months old. The purpose of the photos is to show guests the residence they are renting. In this case the guest apparently did not look at the photos or he would have known that the bathrooms are small. He would have known that the condo was not updated with new kitchen, flooring, countertops, etc. Had he read the listing that clearly states the unit is 999 square foot he would have also realized that 3 beds/2 bath/Full Kitchen and living room in that amount of square footage is not going to be overly spacious. Instead guest chooses Guest called us within few minutes of arriving. We dispatched I believe 2 persons to check out the issues. Musty Smell - It is July. The heat index is 110 degrees. Humidity is at 100%. The residence has carpet (as can be seen in the photos he did not look at). Carpet will sometimes have a musty smell in these conditions. Two members of our staff went there within minutes of his phone call and said it was fine and sprayed Febreze The AC filter had been changed 20 days prior and is done monthly but we replaced as guest felt this was attributing to the musty smell. The AC/Hot Water Mechanical System closet is dirty. The AC unit continuously pulls air from the unit into that area and pulls all the sand, dust, etc. along with it. The fact that this closet is dirty and has peeling paint is totally irrelevant in the context of a review. There was an issue with the anchor bracket on the dishwasher and it was immediately fixed. All the other items mentioned, dripping shower, toaster, etc. where never brought to our attention. We rely on guests to report issues. In fact in our correspondence and signage we explain we encourage guests to make use aware of issues. I would much rather get a phone call that the toaster does not work than to read it in a nonsenscial 1 star review.