2/10 Horrible
Alicia S.
14 avr. 2025
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
Terrible management & communication
5th fl room - elevator closed for construction. No communications about this. Pool was closed as well but not an issue for us. I have RA & I have neuropathy which causes imbalance. I would never be able to climb 5 flights of stairs again and again, carrying stuff. The 5th fl rm balcony had no railing on it. It had scaffolds on 2/3 of the balcony and then a large open space that just dropped off 5 floors to the ground. I called and complained asking for another room and after an hour or so they moved us to another room on the 1st fl. With construction at both front and back doors we were glad to have a bed & decided to make it the best we could, I mean, we are at the beach. The dishes were dirty we had to re-wash them then we slept. Next morning 1 knock on the door and someone barges in the room. Says no one is supposed to be here. It is closed for construction. I received a call from property mgmt and they say we have to move to another property and they will send us some options to choose from. 6 hours and multiple calls later to help speed communications I asked for texts and also gave them a different email address to help the process. We still sat at the new property for an hour without a key code. When we got into the new property there were people's belongings in the living area and in the fridge. Shortly after reporting this the owner arrived to get his things. I had to stop him at the door as he was about to come in and retrieve his stuff. After this all was fine.
Alicia S.
Séjour de 5 nuits en avril 2025
