Chalet de ski Stratton Mountain : Jacuzzi, salle de jeux, chargeur VE & Cheminée

Thank you for your review. We are glad to hear our home had everything you needed and that the location close to skiing made your stay even better. We would be happy to host you again.

Great guest.

Thank you for the lovely review. We are so happy to hear you had a great Stratton weekend and that our home felt spacious, clean, cozy, and comfortable. We are glad the location close to the mountain was perfect for your stay, and we would love to host you again anytime.

Thank you for your wonderful review. We are thrilled to hear that our home was a great fit for your extended family and that you enjoyed the amenities, beautiful views, and convenient location near the ski areas. We are also glad the heated garage and nearby market added to your comfort. It was a pleasure hosting you. We would be happy to host you again.

Thank you for your feedback. We’re glad you found the house nice and clean and the kitchen well-equipped. We appreciate your note about the sleeping arrangements. While the home can accommodate up to 16 guests using a mix of beds and convertible furniture, we understand that comfort preferences can vary. Your feedback is helpful, and we will take it into consideration as we continue to improve the guest experience.

Thank you for staying with us. We are glad you enjoyed the amenities, and also enjoyed hosting you. We are definitely adding more futons to create extra sleeping space. Looking forward to hosting you again in the future!

Thank you. I enjoyed hosting you.

Thanks Jon. It was great having an amazing guest like you at our property.

Thanks for your feedback, we've ordered a new set of towels and pillows. We aim to keep improving our property and create a home away from home environment for every guest. We are glad you enjoyed your stay and that the charger was helpful during your stay. We look forward to having you again.

Thank you for your kind words. Enjoyed hosting you and I look forward to hosting you again.

Thank you for stopping by, Amy. It was a delight hosting you and we look forward to having you again

Thank you very much for your detailed review. We will upgrade and improve on the areas you have mentioned and look forward to hosting you in the future.

Thank you so much for your detailed review! I’m glad that your family had such a great stay and made full use of the space, nearby activities, and the well-stocked kitchen. It’s great to know the fans helped with the lower-level bedrooms - we’ve since added portable AC units to those rooms for even more comfort. Thanks again for staying. I look forward to hosting you again!

Hi Lauren, I am really sorry to hear that you didn't have a 5 star experience. The house has been booked every week since we finished most of the renovations and we haven't had a chance to complete some finishing touches. While it's been acceptable for our other guests, it appears we failed to meet your expectations. We are completing the finishing touches this November to prepare it for the peak season, and we appreciate your feedback so we know what we need to do to meet future guest expectations.

Hi Joel, Thank you for your feedback. While this review feels retaliatory and includes several inaccuracies, we take all guest concerns seriously and view them as opportunities to improve. We had never experienced a heat wave like this before at the property. Vermont is typically cool, which is why our central cooling system is focused upstairs. Still, we did our best to respond to your concerns during your stay by providing fans, attempting to schedule technicians (who unfortunately were delayed due to their workload), and offering a partial refund. As mentioned, my family and I personally traveled to the property to assess and address the issues. As of July 2025, we’ve added portable A/C units in addition to the fans and had the baseboard heating system repaired, along with other upgrades and improvements. The camera footage showing on the TV was an unintentional technical error, and we apologize for that. We never share or display property footage to guests, and this has now been corrected. Thank you for bringing it to our attention. Regarding the pond, it is located behind the house and should not have interfered with your stay, as it’s in a separate and non-accessed area. We’re genuinely sorry that your experience didn’t reflect the care and effort we put into maintaining the home. We hope to have the opportunity to host you again and provide the much-improved experience you expected.

We truly appreciate your honest review. As of July 2025, my family and I traveled to the house personally to address the issues you outlined. Every review means a lot to us and gives us a chance to improve and better serve our guests. Due to Vermont's cold climate and because we had never encountered this situation before, we took several steps to make things right. We purchased four additional fans to supplement the one already provided, brought in a portable AC unit, and called technicians to resolve the baseboard heating issue. We also fixed the windows and addressed a few other concerns that weren’t mentioned in your review. We hope to have the opportunity to host you again in the future and provide you with a much better experience.