2/10 Horrible
Tiffany F.
26 août 2024
Les points forts : Arrivée et emplacement
Les points faibles : Propreté, communication, exactitude de l’annonce
Unprofessional/Dirty stay
Upon arriving after 8p to the residence, we were met with a lizard on the master bedroom ceiling. No biggie, we caught him and put him outside. My partner went to shower in the second bathroom. The toilet and shower water was yellow and the shower drained so slow that it filled around his ankles. I immediately messaged Eric the host to let him know. I then went to shower in the master bathroom where we had three lizards in the master shower and a large amount of long hair and a lid to something sitting on the shower drain. I was disgusted. I immediately messaged Eric again. He explained the water was yellow because it’s hard water then messaged me “Tiffany what do you want? You can leave and we will refund you the nights you didn’t stay. I expressed I wasn’t looking for a refund I wanted him to send someone to clean the place. Long story short he made excuses claiming previous guests for the tub, lizards, and uncleanliness. Told me his cleaning crew is exceptionally and kept telling me I could leave. Never once offered to come clean or see the pictures that I took. We were grossed out and had to clean the place ourselves. Had we been able to leave, we would have. Eric is disrespectful, unprofessional, argumentative and unwavering. Highly do not recommend. Also the place smelled old like a wet basement and towels provided were mildewed
Tiffany F.
Séjour de 4 nuits en août 2024
